Customer Ratings & Reviews

The extended warranty and service offered by Bestbuy has saved me on more than one occasion. If it can’t be fixed, you get a replacement or your money back.

My wife and I each have a computer and I don't know what we would do without the Geek Squad. I accidentally spilled tea on the entire computer and immediately made an appointment and they rectified the problem to my total satisfaction.

[Employee of bestbuy] Easy and fair service i will always suggest to get the waranty on anything.

ALways good to have accidental coverage on an expensive gaming laptop!

This has shown to be a great service to include with the purchase of my new laptop. I feel more secure about the purchase with it.

I have been exceedingly happy with Geek Squad ever since I discovered them in 2018. Their support has been invaluable in allowing me to run my small business economically with great tech support.

Geek Squad has been a lifesaver a couple times already. Well worth the Money!

Good if needed and always a reassurance if something happens

Bought a surface pro for son, 3yr plan he cracked the glass they replaced it with a new one. 2 and a half years in on plan cracked screen again they said the surface pro we had was not available anymore so the gave us full credit back from original price of purchase.

I paid the additional cost for a person to come to the hosue and it was WELL worth it. He did a great job setting up my printer with all my devices in the house. He did it in less than a hour, it would have taken me a couple of hours to figure it all out.

is the good to have your devices covere, you never know what will happen

Accidentally knocked the laptop off the desk. It suffered a minor dent in the corner but what was affected was the charging portal. Geek Squad tried to fix it but couldn't. They replaced the laptop for a new one. I'm so glad we purchased the Geek Squad protection.

Good nice customer service very friendly and attentive

Geeck squad is a must have when you have such expensive products that you never know when somthing might spill orthey might fall off the couch. Trust me i know. LoL

I needed some help with my screen dying and they fixed the issue

I get the extended warranty with every laptop I purchase. As my computer is on the move constantly, damage has occurred, making this has a smart purchase. If my computer needs repair, it gets done or I get a new computer.

I recently had a problem with my Lenovo Yoga 730 laptop. It was not charging the battery so I had to send it in. It was still under the 1 year manufacturer's warranty but I needed it back quick so decided to take it in and let the GEEK Squad take care of me faster! HA! Geek Squad informed me that it would take 6 weeks for them to replace my battery!!! SIX WEEKS!!! Needless to say Lenovo got it back to me quicker (though not the 5 days they estimated - it was almost 3 weeks). I always buy the Geek Squad for my devices but this was my first time ever almost having to use it. I ended up having to buy a cheap computer to get me through so I wasn't computer-less. I'm disappointed in the estimated turn around time I was given by Geek Squad. Other than that I hope I'll never have to use Geek Squad ever, but I figure paying for it is still worth it for a computer that's worth over $1000.

I loved the assistance that I received when I had to purchase a new Chromebook. They made me feel at ease and made every effort to guarantee my delivery in 2 business days. I have and will continue to purchase my devices from Best Buy.

When I went to turn my laptop on, nothing came up. No matter how we tried to get it up and running, nothing happened. Brought it to Best Buy and the Geek Squad checked it out. Seems as though the battery somehow came loose and is working just fine.

I wish it had a touchscreen, but I didn't pay attention when I bought it, and unfortunately, the return period was too short. c