Customer Ratings & Reviews

I like my computer but I find that it’s small and I’m really need to learn to use it so I really like it but I’m having trouble with it So if my service has how do use the computer email me and I’ll contact you

I have purchased Accidental Geek Squad Protection in the past and I have to say that they service is of great quality. I will continue to purchase the Protection Plan yearly. Excellent service. Thank you.

Glad I bought this 2 year insurance cus you just never know if I will need it later down the road!

Love everything that’s included in geek squad………….

The agent help me pick out a laptop that was kid friendly and upgraded so they will be able to play games.

Always there when you need them!! Can’t recommend them enough

this has always been our saving grace to our electronics which is why we buy all from best buy

i have not had to use it thus far although I am wondering if I should renew as it expires next month, I find often as these programs expire the issues occur

Yes, my Chromebook has broke. I took it in and the help service was wonderful. They fixed my equipment and return it to me.

Great service! Quick expertise. Never had any issues.

Great laptop! Does exactly what I need in a much cheaper option Chromebook vs laptop

There are certain products from Best Buy like this protection I always by if the purchased item’s price warrants such. I feel better knowing I’ve got a cushion if something happens to my purchased items.

Geek squad is the best! As Seniors, my husband and I are not exactly tech savvy. Geek squad rules!

I think it’s a great idea to get this Incase your computer breaks

Great value and customer service only thing i don't like is they making me pay for another protection plan after my device got damaged I mean if you pay for a two year protection its should be protected for two years

I like having this on my computer as this ensures protection on it so I can hopefully prevent what happened to my previous laptop.

The agents has helped repair my laptops in the past. It’s very easy to schedule an appointment and everyone’s been very helpful.

When I told them I didn't need the membership because my company has IT and it's a company computer, they didn't seem to want to take no for an answer. They kept sending new people to talk to me about why the membership will save me money in the long run, so I agreed to it. I don't need it and wish I didn't agree to give them $200 for the membership. Then I just needed them to install the newest Windows update, they didn't tell me that would cost me another $100 and it took them 4 or so days to install a Windows update.

Always add geek squad to my purchases. Hacr only had to use a couple times but always honored with zero issues

This protection is good stuff for a gray price definitely worth it.