Customer Ratings & Reviews

They are always 24/7 available and they always try to help you with any concerns

What a great way to save money on all my electronics needs and repairs. I have used my Geek Squad Protection a few times this year and would recommend this service.

I love geek despite can’t reach them but still good service and great customer care

I always feel less anxious about my computer malfunctioning when I have the Geek Squad and service

Make the investment. I accidentally damaged my laptop that was very expensive and with this protected I was able to get a full refund! No hassle

[Employee of bestbuy] Very fast good for working. Only issues have been wishing the camera was better quality and it needs more internal storage

I love being able to take my device to Best Buy to have them fix it. Sure I could fix it myself but I don’t always have time. They will fix or replace the equipment quickly

Friendly staff, easy to make appointments when needed. Security for college kids away from home.

love the Samsung Notebook... very Easy to use AND CONNECTED AUTO TO MY WIRELESS PRINTER! THANK YOU GEEK SQUAD FOR TRANS MY APPS N GETTING THIS ALL TOGETHER!!

Love, Love, Love the Geek Squad Accidental Protection. Could not recommend it enough. Very much worth the value for the accidental protection offered. Pays for itself!

Although I didn't need to use my geek squad protection I really appreciate the fact that it was available to me

Anytime I purchase electronics, it's a given that I also purchase the extended warranty as well. You just never know when your item may break or get damaged and it's a great feeling knowing that you are protected if that time comes.

Excellent warranty for my new computer if i will have an accidente o have the certain they cpul repair it ir change it.

Better safe than sorry! Purchased this just for the what if factors

I always buy the replacement plan and warranty. If I have ever had anything wrong they have been more than accommodating and helpful. If they couldn't fix the issue with my purchase. It was replaced with a new one.

Repair my childs computer quick.but didnt know it was just for q repair.it was for a 11 year old so she missed it up again and wasnt able to get it fixed.

I have never went wrong with buying computers from Best Buy with the Geek Squad replacement.

I don't buy computers or tech gear anywhere else because of this protection plan. I do think it's expensive and overpriced. I have used it for repairs and have met with varying success on them actually fixing my stuff. I've had laptops sent out & replaced. My dslr camera was shot and after 3 repair visits, still doesn't work. They do give up a bit too easily on fixing some stuff which is annoying. I'd almost prefer they just replace stuff now but that gets complicated with computers. I do think a service plan is a must for new tech with kids around but I wouldn't say this is the best plan out there, they fail at getting stuff fixed sometimes. Be prepared to hold your ground & wait a lot. Pay attn to when it expires. I tend to get 2-3 yr plans if I can afford it, 1 yr just doesn't cut it.

This is the one thing you hope you never need and thankfully, I haven't needed it, but glad to know it is there.

Geek Squad always comes through for me !! I think it's worth every dime !