Customer Ratings & Reviews

Within weeks of getting my new ($1000 + $300 for GS coverage) laptop, it began to shut down by itself. The first time I took it in, it didn't do it for the Geek Squad agent and he suggested maybe could need a BIOS update (on a brand-new computer!) The second time, it did it to the agent within minutes of turning on. It also got hot. He took it to send back for repairs in August. In early Oct, the online status updated to say to call Geek Squad. I called and the agent couldn't figure out why they wanted me to call and said the part (couldn't tell me which part) was in and I should have it in a week or two. Haven't seen or heard of it since and no one at Geek Squad on additional calls could figure out what the issue is, why the status said to call, or when I am going to get a working computer back. He said the "go to the store you turned it in to" and ask them! With 5,000 new COVID cases a day here, I shouldn't have to go stand in line at the store to get an answer and a working computer back! I've now been on hold for 30 minutes and counting and have yet to talk to a live person at the store.

thanks for all people on Warwick to help me on this purchase

The agent mount my tv quickly and explain everything to me about what he was doing.

I like that they address any issues with my computer. But I don't like the long wait for an appointment time.

You never know when you might need this . My son can use his laptop with ease .

1 year accidental protection program is well worth the price!

2022 Black Friday good buy! Also with protection plan

There's something to be said for peace of mind when you're buying tech for your less than tech knowledgeable mom.

Good extended warranty, great coverage when you need it

Amazing speed super fast and well worth the money!!

Love having someone with knowledge helping me if needed

They always provide quality service. We love knowing our items have this protection.

Plan in the lap top seems sufficient for what we needed

We never had to use it but glad to know we were protected

Always a smart investment for all electronics. A must buy.

Always good have have protection for your electronics.

It is a great plan for protection. Also, they can be used for multiple devices.

Haven't had to use it yet but for other people it is a great thing to have

I like the service plan Best Buy got.i will get it again.it is worth it.

Can never go wrong with an extra care for these products