Customer Ratings & Reviews

My son's screen cracked and they replaced it free of charge in about a week.

It provides peace of mind and is nice to have just in case.

So glad this is available for my products! They are fast and knowledgeable.

Haven't had to use it but it is available in case of an accident

BestBuy is the go to place to buy electronics. I always get the protection plans from BestBuy. Life happens and it is always nice to GS for those unfortunate electronic mishaps. BestBuy protection plans are worth the extra money. BUT GeekSquad failed me this time. I took my 6 month old chromebook in for a cracked screen. And the results were very unsatisfying. Easy to setup appointment and fast service vice taking it in. GS sent the chromebook out for repair. About 2 weeks later I received a call that the chrome back was back in the store. But the monitor/screen would not display anything. The GS team member stated he could only see when connected to an external display. I was given a choice to send it back again for repair or get a refund to purchase another Chromebook. The exact same Chromebook is now $200 more than when I purchased mine. So send back for repair again was really only choice. A other week later I get a call the Chromebook is back and ready to be picked up. The GS team member turns on the Chromebook and the display works, success. BUT I take it home give it to my daughter who uses it for school. She opens it and starts checking it out and then asks why her touch screen doesn't work anymore. What? And then she points out that the rubber pieces that sit on the table top are missing. The Chromebook was sent two times for repair. Now I have to take it back to the store, and see what they can do for me now. Luckily the school year is almost over, and she can stop borrowing a chromebook daily from the front office of her school.

Great protection plan for my new laptop in case anything happens.

100% happy with this purchase. I will continue to purchase

My computer was fixed at no charge, services were completed fast as well.

I have use them in the past and they help me before on my old computer.

It’s a great option. Nice to know my item is covered.

Luckily haven't needed it yet but helps with peace of mind. Thanks.

It’s a great option. Nice to know my item is covered.

very good service easy to make appointments and very nice service

I always get the geek squad protection for all products I purchase

Purchasing this saved me a lot of headache amd heartache

got for laptop that i wanted to protect for a year from travel accidents

They cover everything and help with just about any problem :-)

This is a great option to have especially if something goes wrong

Always a plus to have this if your buying stuff for your kids

Love geek squad! Worth every penny! Fast, efficient and affordable!