Customer Ratings & Reviews

I like the security of having a warranty and recommend for all electronics

I haven’t needed Geek Squad because my son used to work as one.

I only bought this 3yr accidental because I could drop it or something else not covered by Lenovo I feel very good about the Geek Squad protection. Makes me feel at ease.

I got on my daughters laptop before she left for school. About a year or so after having the laptop her fan went bad, Was easy to make an appointment to have assessed, they had to send the laptop out for repair. They kept us informed of the status every step of the way. She had t had any issues since getting it back. Can’t imagine what it would have cost if I didn’t have the coverage!

Always always always get geek squad. If for nothing else the peace of mind is worth it alone. I got it when I bought an expensive laptop and I had no worries whatsoever.

I used Geek Squad on my last computer. Barely made last minute. They kept my computer over the time by over 2 weeks. Then it came back broke still. They gave a gift card in the amount. I got a new computer. I will still use their service but expect a wait. I paid extra to have my package shipped and it arrived later. They did not get back to me about this.

it is a good service and although i did not need the service i was very pleased

Almost everything I buy at Best Buy I get the Geek Squad Protection. It has saved me a ton of money. Recently I bought a new laptop and it was defective where the screen detached from the keyboard. I took it into Best Buy and they ordered me a brand new one. Great service, never have to worry about a bad product ever again with the geek squad protection plans!

Geek Squad always has excellent service. I will likely be continuing my protection on my computer with them as I know they are reliable and great at their jobs.

Love the geek squad service. They are responsive when needed

At one time I wouldn’t purchase the Geek squad’s services, but I did recently. These techs well trained and communicative. They made me feel confident in their abilities and calmed me down when I was frantic that my laptop wasn’t going to work ever again. When it was fixed. They told me in layman‘s terms what the issue was and what to do with the future.

solid warranty protection. no worries if i ever have any issues with this laptop for 3 whole years!

Haven’t had to use it yet, but worth it for those just in case moments

My service was very very amazing. They did everything they could to help

So far, I haven't use it yet, but it's good to have just if case something happens

The Geek Squad set up the tv quickly and efficiently. They adequately answered my questions. I have not needed to use this accident coverage so far, but I am glad to know I have it in case I would need it.

we love having our 1-year extended warranty because sometimes the factory does not cover everything the initial warranty so when we have Best buy we know that it'll be covered The Price is Right my wife loves to get the warranties I love to get to warranties my teenager loves getting warranties there's no way we would not get a warranty without buying any product from Best buy thanks Best buy

I can’t say enough bout how good geek squad performance is had laptop which was lagging five years old brought it in had it moving like new laptop only reason purchased new laptop is this one was getting outdated-had many different things fixed through years always had problems resolved. Now free virus protection incorporated into this service

I always have great results purchasing Geek sqaud protection. My brand new computer (refurbished) had a blown speaker. They fixed it and I had my computer back within 2 weeks. I will always add this service because you just never know. Well worth the added cost each time.

Always very pleasant and helpful. There is never a line.