Customer Ratings & Reviews

I called geek squad for help on my warranty for msi laptop with a bad fan they said they were all booked up and couldn't make an appointment so i said how do we do this he said he had to transfer me so i can get someone to send me a box to send laptop to manufacturer i said ok 5 hours later know one answers the phone i was on hold the whole time with no help i am completely dissatisfied as a customer.

It was ok but not perfect. Had to replace computer. Not completely covered.

Rating a 3 star bcz we havent had to use it yet, but the protection is there when we do.

i should stop buying these because i never use them or forget i have it. but i keep buying them.

i should stop buying these because i never use them or forget i have it. but i keep buying them.

i should stop buying these because i never use them or forget i have it. but i keep buying them.

It took 2. 5 months for them to determine my device couldnt be fixed. Sent it in the middle of August and didn't hear much until early November. I was initially quoted 3 weeks due to covid. Only get this if you can afford to wait.

I bought this when I purchased my laptop. I haven't really needed to use it.

Feels like a waste of money, grandchildren can troubleshoot. Never used geek sqad

Horrible information. I spent over an hour in store with someone asking about all the coverages. I spent over 1000 on a laptop, got the all the Microsoft coverage and then purchased this plan. I was told I was getting the plan that covered everything to include up to ten additional items if I needed to use geek squads for that. Well I made an appt with geek squad today went in and was told that is not the plan I have. I spent a lot of money for people who are supposed to know there job to tell me the incorrect information and sell me the wrong coverage. So I can’t speak for if they can actually fix anything. As of for customer service with employees being knowledgeable and giving correct information beat buy needs to do A LOT better.

Bought this not knowing what to expect with the computer... have not had to use it yet, thus why I rate it a three... haven't used it yet.

They really tried to help over several days, but were unable to fix the problem and blamed the problem on the computer. Called my IT friend that then fixed the problem in less than 15 minutes.

It's hard to say anything good or bad about this since I haven't used my geek squad protection

decent but overpriced, wouldn't recommend it. Better to go with creditcard warranty

Haven't had to use it yet! I have a peace of mind since I have it if I need to use it.

I returned this so im not sure if I tried using it, I dont remember to be honest.

I’m very sad because my computer it took long time to get fix

I need to come in to use the Geek Squad service but my warranty has expired.

For a young teen so wantes to be certain if any issues they would be handled

My plan expired four days ago, and Best Buy would not honor the fact that I paid $260 for it and didn't make a single claim in the two years I had coverage or even offer a discounted repair service.