Customer Ratings & Reviews

Best protection plan ever. I get it with every electric device I get on BestBuy - worth the money!

Just purchased with our new laptop from Bestbuy. Nice to know we have protection beyond the manufacturer.

Dropped the laptop. Took it in and they told me itll be no problem. Good service

Peace of mind but hopefully don’t have to use it. We’ll see.

Bought this to cover the wife's computer. Just to protect her online shopping.

Never really used it for anything so, it’s probably good

This plan was a lifesaver when my laptop suddenly stopped working. I was able to get it replaced with a new one rather than wait a month for Lenovo to replace it. Geek Squad even took the time to get my files off of the hard drive of the broken computer.

Geek squad is so awesome, I used them a few times when my computer crashed, worth every bit of money

Great protection coverage especially for college students

I’m so glad that I found them to be able to help me with any computer problem that I have. They do a fantastic job and they are very prompt and quick about it I highly recommend.

It was not expected that Best Buy would cheat the customer, I had bought an excellent open box laptop online from Best Buy, which was in a very bad condition. the paint was peeling from the corner of the laptop and the 14" laptop was kept in a 24" x 16" box without a spot, the charger cable also looked very old, I'm thinking of a case for Best Buy's fraud. do

I have not had to use this yet, but on the off chance you need it, it is going to save you some serious cash. At the very least, your laptop will most likely not be holding a charge that well by the end of two years, and you can get your battery replaced. Overall, it will either save you cash or at minimum give you a peace of mind. I travel for work so the protection plan is going to keep me worry free about replacing it should something happen (although I will do my best to prevent that!)

The best protection plan ever would highly recommend buying I’ll be buying again

I purchased this for a laptop, knowing that there were children who might cause "accidental drops and spills." I proved correct, and when I returned it to the store, they replaced it with no questions asked. I was able to get another laptop, which is all I ask from a service plan. I would recommend this to others.

Having bought this with a replacement laptop for my daughter it was inexpensive insurance against catastrophe should a problem arise while she was getting used to the new equipment. I was impressed by the knowledge and help provided at the purchase of the new laptop by the Geek Squad tech’s and felt this would be really good as added protection should she need help with it during the learning curve.

TBD, I will verify if needed the help to import MS product was good

I can say I love your Geek squad warranty but only I had a incident when one of your techs came out to my location to fix my washer machine and broke it. He shook and bang it around and told him to stop it because he was going to break it and sure enough he did break it. I reported it and they replaced it with a new washer machine. It took a process to receive the new one but thank you geek squad for the replacement.

I purchased the accidental protection for my ASUS Chromebook due to having little ones in my home. However, I am hoping I don't have to use it.

The 3 year accidental damage warranty is always a good idea. One of our laptops was accidentally destroyed when a drink was knocked into it. It was replaced at no cost with no questions.

Great service polite individuals and since I have recently purchased a new television I will save cover $200 in having them install it and move my old one to a new room. That alone has paid for the year of service. Plus my wife has had issues with her computer which were easily solved at the store for no charge.