Customer Ratings & Reviews

Haven't used it yet, but better off knowing i have some protection for my computer

Nothing may happen but at least you know if they can't fix it you get value still

Black Tie warranty is the best thing Best Buy ever did I just wanted to shout out a Thank You to Geek Squad because without them this would not be possible keep up the good work ladies a gentleman . Thank you for your protection and service

Daughters computer has been broken and fixed twice and we still have a year left on the warranty. This is a must for kids electronics.

It is a great feeling to know that your product is covered for accidental damage.

I havent had to use this feature yet, but i am glad i purchased this for an extra ease of mind.

Have been satisfied with the protection for many, many years. Most of the time i have things taken care of first call, I have had a couple of times over many years that it did not happen with first call but still love the program

Best purchase made on any item I purchase at Best Buy where it is offered. Peace of mind is worth every penny.

Love this was added to my computer. I did not need to use it, but there's something would've happened, its nice to know im covered

The whole process of getting my laptop replaced was, just that, a process. I had to call geek squad support multiple times talked to multiple different departments, and at the end of the day they didn't even replace my device they just gave me a gift card and I had to buy a whole new computer. Also I find it crazy that I paid for a 3-year geek squad plan only used it for 4 months and got zero reimbursement for the other two and a half years.

I have use this warranty several times with other products and it has never let me down. They always take good care of the service and will replace it if they cannot fix it. Used it with my old MacBook and they replaced it without hesitation

On expensive purchases, I always supplement my manufacturer's warranty with a best buy one. They are great to have and hopefully be something you never need.

I always purchase the protections because you never know how long things will last these days. and accidents happen

Great warranty protection that must be purchased when you must use your product daily. In tim, something will break.

I will always recommend to purchase the geek squad service in all electronics, you will never know when you will need it

Lenovo Yoga 7i 15.6. Sturdy laptop with premium construction and chassis. The I7 Evo processor from intel holds up well enough with some data basing and multiple active tabs. Gotta say definitely see a slowdown with any kind of simulators, games. What we all want is a 4K ultra book with a 1tb ssd 16 ram and Ryzen 7 processor with 450+ Nits of brightness. The brightness is mediocre in any kind of sunlight. I have returned this model for the 14 inch edition but it seems to have the same issues with brightness and ram. Lenovo don’t handicap yourself bring back the legion slim 7i and get thinkpad keyboards for all of your student, business and gaming laptops. Not trashing the build however it is not worth $1100 despite the overall build quality and reliability, this laptop has noticeable compromises in hardware and components. -T

This is an always needed item for any of the laptop purchases that I do since they cover everything including accidental spills.

Love having the geek squad! Everything I open from Best Buy, is covered by geek squad, they go above & beyond to help in any situation that may arise.

The accidental geek squad protection is excellent when you are a person that needs to carry your tech everywher. The department offers excellent service and I believe that everyone that invests in technology should include this protection

Can't review as I have not had to use this since purchasing laptop. Previous experience with Geek Squad was positive.