Customer Ratings & Reviews

Took my laptop because it wasn't holding charge and they said it was going to take 4 to 5 weeks to get it back but I got it in 2 weeks and they send updates as to what is being done which is a plus.

Great service. Everytime i have an issue with anything regarding my purchases, the support is always around to help. Whether its in store or not

There is not a cover to protect my new Samsung Chromebook Plus, and I dropped my Asus Chromebook within the first month. This service is a must because you will be disappointed if you don't get it. They did a great job with my S7 Edge screen replacement last week too.

Peace of mind with a high schooler using an expensive laptop. Haven’t have to use the warranty yet. And hope will not have to. But just the peace of mind, in case is worth the price.

I love the accident protection, yeah its way more expensive than what amazon offers. But that's because amazons asurion protection is total garbage. Best buys protection is so easy and simple. not some third party garbage.

Always love adding Geek Squad service coverage because they do great work.

Was great, had to get it for my first laptop and ended up using it within 4 months because of accidental damage while in my bookbag.

The agent solved my laptop issues.The best services given by geeks squad

There has not been any need to use the protection plan but it does cover good things.

any priced priced item I buy from Best Buy now I always get the extended warranty because they'll replace it for free

Not had to deal with them yet but they seem good__

Geek squad is there with you every step of the way

Happy with my purchase perfect for my work needs..

The geek squad is super helpful and informative they knew the answers to all my questions.

This is a peace of mind knowing that Best Buy stands behind the products I purchase there.

The agents worked through, and explained the new, and improved high quality computer to me, and answered all my questions, so I could understand for future improvements, and work I will be using this computer for.

It is good in case you need help. I didn't need the support so far but I am relaxed. Just in case.

I love the Geek Squad crew every time. Always available to help me setup my laptops.

Best freaking laptop ever! Thank you to the best customer service I received and they point me to the right laptop.

The staff was very helpful in finding the product I need. My device is working very well. The agent was very professional. Wearing masking per CDC guidelines. Install my product and product is working well.