Customer Ratings & Reviews

My computer wasn’t turning on the day after I bought it and I was worried but they helped me figure out why it did that and I’ve never had any problems ever since. Great customer service

Great price to pay to know I’m covered! Allows me peace of mind in the event of an accident.

They helped with a problem with my laptop. Quick and easy to use.

Everything was okay. No complaints. I will always use Best Buy for m’y business.

This is promoted as a effort free protection plan. Laptop stops working. I take the laptop and the power adapter into the store and am told it will have to been sent off for repairs. Even though when I was sold the plan I was quoted a replacement on the spot. A couple weeks later I get a refurbished laptop back without the A/C adapter back. I go on the Geek Squad chat where I am told that I should have not have left the AC adapter with the store rep even though he took it and get a reply that I should follow up with the store. 5:55 P.M. Agent Mario: Did you send the power cord? You weren't suppose to? The agent does not offer any other assistance other than staying I need to track it down at the store?!? Huh? I ask to speak with some one else and the agent eventually disconnects the chat. I try chatting again and get another rep who sees that the power adapter was listed as an accessory. 6:31 P.M. Agent Sam: It does look like the order has written down your AC adapter as an accessory. The best next step would be to call our 24/7/365 support line at (800)433-5778 (800-GEEK-SQUAD) for over the phone assistance. But I need to now call because apparently the chat support can not handle escalated request. I call the line and speak with agent who says that some one will get back to me in 24 to 48 hours. This is the hassle free warranty they pitch? What a joke.

Although I didn't need to use my geek squad protection I really appreciate the fact that it was available to me

Purchased the geek squad offer and well worth it!!!

This had been great coverage. Had 1 problem and the geek squad worked on it. Recommend getting total protection and that has been wonderful for other electronics in our household.

You can't put a price on peace of mind. I will forever purchase the protection.

The service is good at Best Buy but you’ve always got to make a appointment. This computer is ok for what I needed it for . So far so good

Makes any future mistakes less stressful when I have this for protection

Always professional service. Very knowledgeable staff.

This is the one thing you hope you never need and thankfully, I haven't needed it, but glad to know it is there.

I have saved so much money by spending just a little more on the protection plan. It is always worth it and the Geek Squad is great about making sure that everything is taken care of.

Affordable protection plan! Geek squad always helps us fix things in a timely manner

I have never had to use the Accidental Geek Squad Protection, but I purchased it just in case because, according to other reviews from others, you would be greatly pleased with it, ifyou ever had to use it.

Geek Squad- this service offered by Best Buy to their customers is worth it. When accidents happen a great teammate helps to fix the problem.

Any item that I've purchased I have always purchased the additional protection Has always been valuable to have Extremely satisfied with the service

My 8 yearbold son loves it. He plays Roblox on it and loves the touch screen

I always purchase a Geek Squad Service Plan with all technology products. I love the excellent support always provided. They were very knowledgeable, professional and helpful.