Customer Ratings & Reviews

The agent was very helpful and knowledgeable made my decision easy

I purchased the 3-year warranty on a laptop. The display started doing some odd things. Since it didn’t do it for them they said they weren’t sure what it was. Apparently if I had paid for their membership they would have run diagnostics for free. If there turns out to be an issue with the display or the graphics card, they do not fix it in house. They would have to ship it off and it could take weeks to get back. I should have purchased the manufacturers extended warranty instead.

They checked determined right away that it was the computer not the user - hard drive crashed and immediately ordered a brand new replacement

I haven’t used it yet but I know when I do that, I won’t have any problems with getting anything fix.

This is great for protect the laptop in case something happen like screen broked, conector or something wrong.

Haven’t had any problems so far even thought my service expired last month. Might keep it or look for a desktop. But all in all great service

Worked perfectly set up was quick and easy Would definitely purchase again

Ahh yes . Yon Geek Squad have been very helpful in the past . I still use them

Best Buy provides great insurance coverage on electronics, never an issue getting things fixed or replaced as needed.

Great piece of mind purchase here would recommend!

I can not review because I have not use this service. I know that it is good to have an insurance just in case..

I can not review because I have not use this service. I know that it is good to have an insurance just in case..

Extended warranties are always an easy purchase for us. Hopefully we won’t need to use it!

Great value for the investment. This product has paid for itself over and over again.

I haven't had to use this warranty yet, but knowing I have it makes me feel good.

Bought insurance for our computer and I will say it's a MUST for any computer, game console

Helpful and just right term for newly-purchased electronics. Highly recommend the one-year option.

Best money spent.. every time a problem, or question about possible problem, geek squad valuable help

Excellent service and help me solve my needs, explaining everything and offered good advice.

Geek squad will always come in handy for any electronic I purchase from bestbuy.