Customer Ratings & Reviews

Havent had to use this service just yet but glad to know that they are there and available

Great product to have especially with young kids I can rest easy knowing that my investment is safe!

2-Year Accidental Geek Squad Protection, good decision

My son cracked his new laptop screen and the geek squad texts fixed it no questions asked. Superb service.

Very helpful so far since purchased. Used it once already to help set up my security software.

Great service to have along with your purchase. Great customer service.

Got this insurance plan instead of the other competitors. Highly encourage to friends to add this.

I love it. So easy and fast shipping. Works fast. Very good graphics. Smooth

Normal laptop protective warranty. Nothing specially good or bad. Cost was a little high but this is one you can nothing about. Total replacement for 2 years.

It's always a good idea to have insurance on all your purchases. It comes out handy to have it.

So glad the Geek Squad has my back! Knowing they are there when we have problems.

Does what it is supposed to do! very easy to install

Great to have for all of your purchases, I think they have a new program now

I have peace of mind knowing that my computer is covered for two years. Worth protecting my investment.

great offer for any inconveniance. very good deal

Normally expecting better than average quality from Asus, it seems laptops are the exception. As a previous owner of a fairly large computer company I sold many Asus products and they sold for a premium due to the quality in workmanship and manufacture consistency. This open box Asus Q524auk has been constant problems from the moment I took it out of the box. All ports on the left side never have worked- 2 USB, Card reader, audio. The so called USB type C is just a USB 3.0 in type C port shape. Also it is a poor design and absolutely will not hold a USB type-c connector. Of the 2 USB 3.0 ports on the Right side, only one maintans a sustaned connection and runs at full 3.0 speeds. The other 3.0 port power cycles every 3-6 min and rarely connects at 3.0 speeds. The backlit keyboard has gotten dimmer and dimmer to where 75% of the keys are hardly illuminated. The BIOS resets to factory default about every 4th time it gets restarted. On mine (open box) the bottom panel fell off right away and three ribbon cables and two pieces of broken cable connectors that had been soldered to the Motherboard fell out, as well.only one screw was holding the battery in place. I bought it in January 2018 and as of March, it had quit working completely.

Search for a review because I have not had to use my protection plan but hopefully when the time comes they will pull through for me

The Geek Squad has been very helpful when dealing with my disfunctional laptop. I really appreciated their prompt and friendly help.

Extremely capable laptop, but for the price it just isn't reasonable over the 3070 variant. Would recommend if price isn’t a factor .

I’ve always had great service without any issues when I’ve had to use GEEK Squad Protection plans.