Customer Ratings & Reviews

I love best buy it's always awesome shopping with excellent customer service with great deals.

Purchased for grandchild who loves it. Easy to hook up and use. I would recommend it to anyone.

Everyone should purchase the 2-Year Accidental Geek Squad Protection, I can not live without it.

Haven't had to use it yet but it Helps replace if spill or black screen

I got this policy for my sons laptop and it’s always easy to use and the geek squad are efficient

The best geek squad service offered! I recommend this to everyone and everyone’s computer

It saved me on my last laptop purchase, I didn’t have to buy a brand new laptop

Computer would not power on, not even 1 month out of the box. Have the Extended Warranty, took it back to a "local" (not by my home) BB. They said they have to return it to ASUS, it should be 2-3 weeks. A MONTH later, get the computer back, no charger. Called ASUS. Literally told me, "someone will email you in 4 days". That is UNACCEPTABLE for a 3K laptop ALREADY in for warranty work. On the phone with BB, the FIRST rep tried to help, but she couldn't get the store on the line, AND they don't even sell a compatible charger. Transferred to 2nd rep, told me to do a 3 hour drive back to the store (me thinking: "Are you mad, lady"). Transferred to another rep, can't do anything to help. Transferred to a 4th rep, guy also can't compensate. I'll never buy another ASUS again, and to BB..., I was only buying from you for one and ONE reason alone (Reward Points), now that's not even worth it (after another SILLY issue with a Car Audio Install). You've lost a customer permanently. Just a bunch of BAD... All around..

I have had the geek squad help in the past with items, and they have always come through and helped greatly

Got this just in case anything went wrong. So far so good.

glad this came with the computer. I am not easy on computers with all the travel. this was an important add that came with the purchase

the gent did the connection and mounted the TV and also the speakers. He did a professional job. thanks/

The people that helped me were always really nice and well-informed, definitely worth the investment

Must have protection you never know what will happen and Best Buy is always there to help

Haven’t had to use the service yet but will do so when needed.

Good and great product to have. A must have when buying Electronics

Never really get protection plans anywhere else but highly recommend for your Best Buy purchases.

This totally gives me peace of mind knowing that my laptop is safe from any accidents.

Thank God I have not had to use this service as of yet thank God I have an in place just in case

I always get this no matter what I purchase. Best Buy has the best in store warranty and repair policies !!