Customer Ratings & Reviews

Geek squad to help with my purchase and laptop investment. Thanks Geek squad.

The Geek Squad is great. If they can't fix it, it can't be fixed.

Insurance is great because when something breaks down it can be fixed

I will never buy an open box item without buying this with it. It just wouldn’t be wise.

Got this with my newest laptop after my last was ruined by my kids. Haven’t had to use this (knock on wood)

I’m so glad I have my computer covered. To know that makes me happy

Always necessary to protect your purchases, and bestbuy has the right plans

Always necessary to protect your purchases, and bestbuy has the right plans

Love the geek squad coverage. This has saved me a lot of money and headaches

i have not had to use this but hope that it is worth it when it comes time

This is always good to have if have a problem help is just a phone call away

Have them hands on is good my computer was fix quick and efficient

have used the protection multiple times. Always a must on bigger purchases.

Geek squad protection is must for laptops as they cover all kinds of damages.

This has saved me more than once, i will forever purchase this to ensure piece of mind.

An agent has fixed several of my computer. The overall experience has been good.

it is always good to have protection for the items you purchase.

Bought this because my cat is a jerk. Thankfully, I haven’t had to use it (yet).

BestBuy is the go to place to buy electronics. I always get the protection plans from BestBuy. Life happens and it is always nice to GS for those unfortunate electronic mishaps. BestBuy protection plans are worth the extra money. BUT GeekSquad failed me this time. I took my 6 month old chromebook in for a cracked screen. And the results were very unsatisfying. Easy to setup appointment and fast service vice taking it in. GS sent the chromebook out for repair. About 2 weeks later I received a call that the chrome back was back in the store. But the monitor/screen would not display anything. The GS team member stated he could only see when connected to an external display. I was given a choice to send it back again for repair or get a refund to purchase another Chromebook. The exact same Chromebook is now $200 more than when I purchased mine. So send back for repair again was really only choice. A other week later I get a call the Chromebook is back and ready to be picked up. The GS team member turns on the Chromebook and the display works, success. BUT I take it home give it to my daughter who uses it for school. She opens it and starts checking it out and then asks why her touch screen doesn't work anymore. What? And then she points out that the rubber pieces that sit on the table top are missing. The Chromebook was sent two times for repair. Now I have to take it back to the store, and see what they can do for me now. Luckily the school year is almost over, and she can stop borrowing a chromebook daily from the front office of her school.

So far, the accessibility and knowledge of the Geek Squad has been great!