Customer Ratings & Reviews

Repairs on laptops are very costly these days. A warranty is advised.

Purchased 3 year Geek Squad Plan with accident protection on 2/25/2019 with an online purchase in store pick up of a laptop. The computer was dropped once by my son which was a bottom case only replacement and a hard drive replacement. That was one repair. The other repair was a replacement of failed hard drive. Then was sent an email the plan was cancelled by Best Buy as the use of the plan exceeded the benefit amount. 6 months left on the plan!! At the time of purchase, the terms and conditions said if the entire computer needed replaced the plan would end. It never said after 2 repairs, much less 2 times of a hard drive! I was never provided a written copy of the terms and conditions being that it was an online purchase, but I had read it all prior to purchase! I trusted Best Buy when obviously I should not have!! Now, magically, no one can provide a copy of the terms and conditions and when trying to access it online for the date I purchased, it just won't open! I truly think this is a bait and switch sales tactic! If it's honest, where is the terms and conditions to back up their claim? Is this even legal?

Purchased 3 years protection on the new PC for future support

so far haven't used this service which is good. peace of mind

Love geek squad. Exceptional customer service and great quality

Excellent customer service. Fast and courteous. I highly recommend

Really happy to have that extra level of protection, although I wish they would have more options for the years you can purchase it. Preferably a monthly payment.

I have use them service multiple times. Excellent service every time!

Very great reliable customer service, very on point with the service.

Bestbuy protection is always the best. It is needed for all products.

Always good to buy a warranty, you never know and BB is good at returns

Have used the Geek Squad is very helpful and they are full of knowledge.

easy to deal with and great service at my local store never any issues when trying to make use of a warranty there

Geek Squad is the best thing at Best buy I'm glad they are there.

geek squad service is appreciated but takes long time to reach

They are awesome always helpful and courteous I love their services

definitely worth it if you buy high end products and have kids

Geek squad has been worth the money. Friendly and fast service.

Geek squad’s always got your back. Whether accidental or not, you’re covered.

Geek squad is a must especially for all your electronics they work fast