Customer Ratings & Reviews

Always great to have! Covers all the mishaps that would out you $100s of more dollars

cant wait to use this thing at home. I wish the employees werent so rude at the stores.

Is best bro... U can rage throw it and fixed for free bro..

Awsome deal would recommend, the price was very reasonable it’s good to have insurance

I just got this laptop and this laptop is the best. It is fast and has a great graphics card. Overall great project.

Great gaming laptop for the price. Doesn't look as sleek as others but definitely worth the money

Great service. Very helpful when I went in store with problem with espresso maker

I purchased this laptop online and received it on August 23, 2023. By September 10, 2023, the left cooling fan was making a sound similar to a paper shredder. It is more than likely a bearing going out in the fan but there is no way to verify it without taking it into a store. The nearest store for me is an hour away and while I want my computer to work, it would be easier for me to replace the fan myself. The chat support on Best Buy's website is worthless as they only were willing to start with pointing me to the online appointment scheduling dashboard and offering no other options. The parts should not be breaking within the first 30 days. If a laptop has faulty components, the device should be replaced instead of making the customer drive it an hour to get fixed.

Every service I’ve gotten from geek squad has been great

Great warranty to have. Always buy it with every purchase

What a piece of garbage. Once again, I tried an Asus PC and once again it's been nothing but problems. I've already had numerous issues with WIFI disconnecting and other 'gremlins'. I took this back to Geek Squad over a month ago and they 'fixed it' - there were no hardware or other issues. Right! Just this morning I had a BSOD that state Watchdog error. Look this up...go ahead it's a CPU/processor error issue. Guess the hardware was just fine huh? I will NOT buy another Asus, and I'm debating on whether to use BestBuy and Geek Squad again, normally I have great service, but I just want my money back or store credit - I can't even use this laptop - it was for work. What a waste!

I would not purchase this... After reading the reviews I wish I didn't. There is most likely better protection somewhere else.

The laptop is great the display is amazing and the build quality is excellent.

It's better to have and not need, than to need and not have!

i use honey and i got it for $906 this is the best smaller laptop for traveling

I needed a new computer not only for gaming, but also for creating media on the go. It's getting the job done and that's good enough for me.

good user experiences at this low price. Recommended for budget purchase.

I haven't used it yet but when I do i hope I'm fully covered.

My experience with geek squads protection was that my tv arrived in poor shape with bad pixels and tons of problems but they said I had to go through the manufacturers warranty for a full year. the manufatuer was unable to help and so I had a dead tv for a full year before the geek squad protection kicked in. they were able to fix my tv at that point but really, what a waste and loss. it’s really not worth the fuss or hassle. i haven’t wasted money on the protection since then.

great customer service & always friendly and helpful