Customer Ratings & Reviews

Geek squad has always been an excellent help in the past. I haven't needed it on this purchase though.

Geek squad rocks get their protection for everything you buy now

Very helpful and understanding and communication is great

I believe that buying a warranty for a computer is a wise decision to protect our devices.

Im very greatful i got the protection warrenty as well. You never know when accidents will happen. It covers malfunction hardware, spills, broken screens, drops and if it gets lost.

Purchased for our grandsons computer that we bought fir him to use with virtual school. Wanted to make sure that he had a backup in case there was something that went wrong with his machine. Added peace of mind for us, him and the machine too.

Great laptop! Does exactly what I need in a much cheaper option Chromebook vs laptop

It's great to know that I have Geek Squad protection, they are reliable and excellent at what they do. Was definitely worth getting this 2 year warranty because I know they have my back for any product I purchase with warranty.

MY laptop was assessed promptly and I received a replacement without any hassle. Thank goodness for my geek squad protection. Protect your purchase it's worth it.

When I made an appointment at the Mesa store. The gentleman assisted me in transferring documents from my older Dell to the new Dell and worked smoothly.

Geek Squad give me immediate attention every time I call upon them and never conclude until they are assured I am completely satisfied.

I am very excited to have a computer that is protected by Best Buy's excellent service. I am giving it a 4 star rating due to the fact that Amazon offers the same protection but for a considerable amount less. I have not used Amazon, but I'm hoping to have a better turnout at Best Buy since they have a brick and mortar store to easily get to instead of mailing in your computer to Amazon.

Purchased the 3 year accidental damage plan due to granddaughter using the Chromebook for school work and you never know what might happen to electronics. At least with the coverage, you have some help if an accident does happen and damages the computer.

Need a zero star. So this protection will not cover issues related to inaccessible BIOS. I have a 3month old faulty ASUS laptop that would only display the logo on power up and this plan does not cover that. Geek squad claims its a software issue and requires $100 to diagnose the issue and potentially another $250 payment to fix whatever they find. Buy this plan at your own risk!

Haven’t had to use it but I think it will Be useful

A solid service that allows repairs on products that you need fixing.

I trust that if I have any problems In The future that that they will help me solve my computer problems.

Mojoico was great! He explained in detail how we could fix our computer without it costing an arm and a leg

I always purchase Geek Sqad protection for all my electronic and phone purchases. We have had to utilize it in the past and it has always been an easy process. Definitely recommend purchasing a Geek Squad protection plan.

VERY helpful ! ! ! Had some sort of issue where my Chromebook just went dead. Repaired very quickly and been great since:)