Customer Ratings & Reviews

I always buy the 3 year accidental damage warranty. I've been buying computers for 3 teenagers, and let me tell you, accidents happen.

Perfect product for a computer that is going with my son to college. Dorm life can be crazy. Protection against the probable damage.

Never had a bad experience with Geek Squad, always able and ready to fix any tech problem that Murphy's law creates

When I first got my computer, I contacted Geek Squad because I had some questions about it. They were extremely helpful and tried their best to assist me with my needs.

The Geek Squad service plan is worth every penny, if your store has a good geek squad staff. They need to have reps who speak clear English with no dialect since this is technical discussions

The Geek Squad confirmed the lemon status of a third laptop in 2 weeks. Immensely grateful that they didn't put me through hours and hours over weeks discussion before replacing the laptop under warranty.

I like that it provides a variety of protection at a pretty decent value: especially IF I don't have to pay a deductible should anything happen. I don't think it covers loss/theft. and it doesn't cover animal urine ( interesting note in the T&C) I don't have pets but might be important for someone w dogs/cats/nervous hamsters.

This laptop is very easy for setup. I love this laptop. I use it for my DJ business

I purchased a laptop for my granddaughter that's 7 years old purchased the protection warranty Laptop screen cracked Geek squad replaced it with a new one

I have always purchased Geek squad protection on every laptop I have ever purchased at Best buy and there have been many as all of us in the family use them and buy new ones every year to couple years. I have had to use the protection several times and was extremely happy with the service.

I am self employed and work out of my home and mobile offices. This service has been my lifesaver on several occasions while I've been at home AND at times in front of clients. I love the remote access service they provide. I have used this service for the last 4 years and will NOT be caught without it!

Always good to know I have the Geek Squad Protection Plan just in case problems occur. It's worth paying the extra versus taking the chance of something happening and having to buy new versus it being fixed.

I needed additional protection for this computer especially since it is for my son who is going off to college. He can take it to a Best Buy near his college should something go wrong.

After not getting the protection on my last computer, I decided it would be a must to get the Geek Squad 2 year protection plan, especially if you want to protect my computer investment. The best part is the 2 year warranty covers the screen if it is ever damaged, along with repairs not covered by HP itself.

Felt like I received great customer service, attention and knowledge from the representative that assisted me. Don't call during off hours or you might get routed to a call center in the Phillipines. The state-side technicians are worth their weight in gold.

The agents did everything when I bought my laptop for college. They still take good care of my baby as I progress towards graduation. If you spend all that money investing in your gear, why not invest in the maintenance?

Helped me when I couldn’t figure out the issue on my laptop. Easy to set up and bring in for assistance.

Replaced a few things .easy no hassle and almost always in store same day.

I have used the Geeek Squad additional coverage a few times. It has been easy and if the item could not be repaired it was replaced. I have experienced no problems.

IT WORTH EVERY PENNEY! YOU SEE AND UNDERSTAND THE VALUE WHEN YOUR EQUIPMENT IS BROKEN