Customer Ratings & Reviews

It comes in handy in case of any unwanted problems

Great knowing I can stop by and get answers/ service on my devices with trusted personnel!

My son had an issue with his laptop a couple months after I bought it & this purchase was perfect. I took his laptop into the store. The told me what the issue was & sent it off to get fixed. I got it back in the mail shortly after & it worked just fine

This is worth getting for those of you who buy laptops TVs or any major electrical product that main require service in the future I highly recommend getting this anytime you purchase any item that may require service you'll be glad you did and we'll save you

They helped me when my lenovo laptop was having issues and they were really nice!

Nice to know I have a little extra warranty, sure hope I don't have to use it tho

Have been satisfied with the protection for many, many years. Most of the time i have things taken care of first call, I have had a couple of times over many years that it did not happen with first call but still love the program

Having geek squad protection is essential for anything, especially for Mac's

Let’s me honest, you can’t just purchase an expensive item that you’re going to use on the daily and don’t think it may not breakdown or have issues with the technology. This warranty for my HP laptop is a peace of mind just incase my laptop needs a tuneup!

The agent help me pick out a laptop that was kid friendly and upgraded so they will be able to play games.

Dog chewed the power chord of my Asus ROG Zephyrus G14 gaming laptop charger. I bought a new one at Bedtbuy.When a direct replacement couldn't be found they reimbursed me the full $90 i paid for the charger.

Black Tie warranty is the best thing Best Buy ever did I just wanted to shout out a Thank You to Geek Squad because without them this would not be possible keep up the good work ladies a gentleman . Thank you for your protection and service

It's a very good service and easy to use they do whatever you have a problem with your PC or computer or any device you have

Covers more than other extended warranties. I like that i can take to local Geek Squad at a nearby Best Buy to get service.

Lenovo Yoga 7i 15.6. Sturdy laptop with premium construction and chassis. The I7 Evo processor from intel holds up well enough with some data basing and multiple active tabs. Gotta say definitely see a slowdown with any kind of simulators, games. What we all want is a 4K ultra book with a 1tb ssd 16 ram and Ryzen 7 processor with 450+ Nits of brightness. The brightness is mediocre in any kind of sunlight. I have returned this model for the 14 inch edition but it seems to have the same issues with brightness and ram. Lenovo don’t handicap yourself bring back the legion slim 7i and get thinkpad keyboards for all of your student, business and gaming laptops. Not trashing the build however it is not worth $1100 despite the overall build quality and reliability, this laptop has noticeable compromises in hardware and components. -T

Highly recommend, a bit pricey. However, you never know when you will need to really use it.

The service contracts are good to have but how often do you really use. I'm not sure if it's worth the money. But as long as I buy certain products, I will continue to get the extra service contract.

As a college student the peace of mind this brings is irreplaceable. I need my laptop for everything so this is a must!

I was able to get my laptop replaced quickly prior to the corona virus situation got worse. I dropped my laptop less than a week after I purchased it and shattered it and I was covered immediately

These guys are very helpful. Unless you u leave your laptop at home at all times like me , u should definitely opt in for their protection plan. It will save you a lots of runaround in case something happens to your pc