Customer Ratings & Reviews

Absolutely love they have this service available for purchases, life always happens and you never know what may happen

geek squad has helped us for years on various products and I have NEVER had a bad experience. fast, friendly, and professional in every aspect. i definitely recommend them

I bought the GS service b/c I purchased a laptop. I appreciate making appointments online; though at times, there still is a wait in a queue at the store. Nonetheless, when it is my turn the techs are focused on me and my item. I find the GS knowledgable; they have helped me when most panicked.

Be Careful guys, Ever since the brought this Total Tech, or what ever they call it now, when you buy something, they try to push is Total Tech thing instead of their regular warranty. Regular warranty in my case was a 3year warranty for a laptop and the total Tech program is only for one year at 179.99+Tax. Almost double of what the 3yr is alone. You'll pay almost double the price. 3yr warranty price totally worth it IMO.

I had an excellent experience at Best Buy! The staff was knowledgeable, friendly, and went above and beyond to help me find what I needed. Great selection and smooth checkout process. Highly recommend!

The agents fix my Apple Watch and they are so patient and efficient.

This works perfect for office use. I enjoy using it for everyday online as well.

Protect your gadgets please. If you’re purchasing laptops, televisions, washers, and dryers it’s best to make sure your investments are protected. Geek Squad is awesome at what they do!

This was purchased for a HP laptop I have. Bare in mind it covers HARDWARE (screen hinge, keys breaking, the physical parts) not SOFTWARE. Long story short I did a fresh install of Windows 11 (yeah that’s a issue in itself) but for whatever reason they drivers for the Wi-Fi didn’t work, not allowing me to go online. Which is weird. Modern laptops no longer has a Ethernet port, so I brought the laptop to BestBuy. The gentleman was nice enough to download said drivers and all is fine. He really didn’t have to do that, as it’s not a hardware issue. But he did and I am grateful. No complaints.

Installed on my own and it was very simple satisfied with product.

I never buy electronics without investing in additional protection. The product protection is great for those unexpected mishaps. I have used it a few times with Best Buy, and I was so glad that I had it. I do advise that people pay attention to the value of the coverage offered. Though the protection may cover a certain amount of time, the coverage will not exceed a certain dollar amount. I reached the eligible dollar amount for repairs under my coverage prior to the end of my 2 year period and received a friendly email that the product was no longer covered under the protection plan. Considering that I had used it twice, I believe it was worth the money.

I purchased thos protection for this laptop i have not had to use yet but I purchased this protection for my old laptop and had to use it becaise i broke my screen. They fixed my laptop in a timely manner and fixed everything perfectly. This protrction is 100% worth it do not a laptop with out this protection. I literally broke my screen only a couple days after i purchased my laptop and im so happy i did!

I have not needed to use this yet but I got it for peace of mind.

Chromebook is well manufactured. The purchase price is very reasonable for the use needed. Both of my boys, (middle school & high school ) prefer to use this Chromebook vs. the one provided by their school. I highly recommend this Chromebook for those parents shopping for their kids for school. Lightweight, keypad size and pad, perfect.

It gives me peace of mind knowing that if I encounter issues, I have someone to call to take my computer. That alone is priceless, thank you, Best Buy.

It’s always nice to have that security of having the geek squad help you with any issues you should have with the computer processor, etc.

The agents sent out my laptop to be fixed, but as it was going to be more expensive to repair than was worth it, I was refunded for my laptop instead.

I havent used them in a while but last time i did they got the job done

I am so glad I bought this coverage. The other day there was an incident involving a cat and a glass of beer. I was hoping that letting my laptop dry for a few days would be enough, but it wasn't. I'll be heading to my local store shortly to get my new laptop repaired.

If you are going to buy a laptop, especially a gaming machine or a laptop for school, always buy the 3 years extended warranty. I have had a great experience with the warranty part of my computer. I bought an MSI GE72VRF for use at school in my IT cybersecurity classes. Computer worked great for 3 months and then the video card went out. The Geek Squad was great, they look at my computer and determined that it was best just to give me a new one on the spot. Which has served me better, but I am actually about to go and take that one in too. So long story short, buy the warranty, it's good for you!