Customer Ratings & Reviews

Always happy customer when having to use this back up.

Glad we bought it. Had issue with Labtop recognizing USB plug. Carried to best but. She got to it immediately and was ready to go on under 10 min. Very satisfied. My daughter uses this in college so being able to go to any best but for service is great.

The cracked screen was promptly and complimentary repaired, which exceeded my expectations.

This is a for sure must when buying electronics, if anything happens to item they help get it fixed!

Great coverage for price. Glad I was able to purchase this for the computer.

Awesome service. I arrived quite early for my appt and Caleb handled my issued quickly and effectively and explained everything well to me. Thank you so much!! You rock Caleb!

Great protection plan. We suggest purchasing coverage for your electronics, so you have peace of mind if anything happens to your item.

I can't really speak to the actual fulfillment of the service, however I can say that the peace of mind that comes from having a protection plan (on something that I could not afford to buy a replacement for) is absolutely worth it's cost if the item is important. There's my rant.

This purchase was a good one and easy to decide. I was able to look and see wht i was buying after all my researching

Great service! Quick expertise. Never had any issues.

This is a must for anything you carry around with you, if something happens to it besides it getting lost you bring it in to the geek squad and they take care of everything, I havn't had to use their services in a bit but its nice to know that they are there if anything happens to my laptop

I have had to have my computer in to remove viruses. They were able remove them within a few days at the local store, without having to send it to the manufacturer. Enjoy having that safety net in case I run into a major issue during my busy times of the year.

Geek squad employees are very professional and knowledgeable about issues I was having with my computer.

Good to know I have this extended warranty. I couldn't get the extended warranty offered by Asus on the laptop I bought from Bestbuy. Asus excludes laptops sold by Bestbuy from it's extended warranty program; which can be the same length and approximately $200 less.

Why does the warranty start on day 1 instead of the day the manufacturer warranty expires? Doesn't make sense. For this chromebook it has a one year warranty, so Geek Squad warranty should start on day 366. That'd be common sense. Based on previous experience with this protection on a different Lenovo Chromebook, I hope this one protects me better than that time. When I bought it previously, the BB employee told me that if I have any issues with it that they'd very likely just replace it when I brought it in (said that manufacturer won't do that but we will). Yeah they don't, they sent it in and it took a while to come back. That's fine but it didn't last long before it broke again and by then the warranty was up. The issue was a bad keyboard sticking on top row. I treat my technology very well, not around kids, so I think it just wasn't fixed well the first time or had inferior parts. I bought it again for this Chromebook because I needed some coverage in case something happened sooner than later but time will tell.

Always purchase Geek Squad service, I don't take chances on "just in case".

Great customer service. Helped answer all of my questions on getting new computer setup.

Geek Squad Protection is the best. If you have a damaged product they either send it for repair or they let you exchange the product. Definitely a great investment in case something is damaged. Only thing I say is that you have to buy another protection plan if you go to geek squad once.

Best protection plan for laptop my laptop broke and everything be fixed fast

You can never go wrong with Geek Squad coverage! Gives you piece of mind knowing your investment is covered.