Customer Ratings & Reviews

I really like my laptop. works well for the price I paid

Used it in the past and didnt have any issues getting serviced.

I took my hacked computer to the gerk squad. They were quick to fix.

They have been wonderful. Everytime I take something in a computer, laptop, or printer. Very knowledgeable.

Best purchase made on any item I purchase at Best Buy where it is offered. Peace of mind is worth every penny.

This is a great program. Every time I have had a issue they were either able to fix it or give me my money back for another item!

I've been very fortunate that my laptops haven't broken down on me. I just bough a new HP Pavilion x360 and it was on the pricier side. Buying this warranty gave me some piece in mind that if something would go wrong or if I spilled coffee on my laptop, I would be protected.

Purchased this 2-year plan as insurance in the hopes I do not need it, but with the comfort of knowing if something goes wrong, I have the Geek Squad behind me.

My computer has been having some issues and I'm so happy I purchased the Geek Squad service. While sending a laptop out would take a few weeks too long at this point. I do plan on taking advantage of the service before the three years is up.

This plan protects everything in the box. Laptop and cord. They will help you with anything anytime, appointment or not. Very helpful service associates. Really worth it if you plan to use device for an extended period of time doing the same thing (college, job, business, etc)

I bought the Geek Squad protection to cover my new laptop after the manufacture warranty expires I normally pass on this option, but due to the cost of the laptop, I thought I would pay extra for the peace of mind. Is it really needed? I don't know, only time will tell.

I paid the additional cost for a person to come to the hosue and it was WELL worth it. He did a great job setting up my printer with all my devices in the house. He did it in less than a hour, it would have taken me a couple of hours to figure it all out.

They are fantastic and can definitely trust in them to make sure my equipment is working great and secure.

When I went to turn my laptop on, nothing came up. No matter how we tried to get it up and running, nothing happened. Brought it to Best Buy and the Geek Squad checked it out. Seems as though the battery somehow came loose and is working just fine.

Comes in very handy. Definitely get it, unforeseen circumstances require expert advice.

We purchased this along with the laptop. We are thankful to be able to give the gift of peace of mind along with the laptop.

I recently had a problem with my Lenovo Yoga 730 laptop. It was not charging the battery so I had to send it in. It was still under the 1 year manufacturer's warranty but I needed it back quick so decided to take it in and let the GEEK Squad take care of me faster! HA! Geek Squad informed me that it would take 6 weeks for them to replace my battery!!! SIX WEEKS!!! Needless to say Lenovo got it back to me quicker (though not the 5 days they estimated - it was almost 3 weeks). I always buy the Geek Squad for my devices but this was my first time ever almost having to use it. I ended up having to buy a cheap computer to get me through so I wasn't computer-less. I'm disappointed in the estimated turn around time I was given by Geek Squad. Other than that I hope I'll never have to use Geek Squad ever, but I figure paying for it is still worth it for a computer that's worth over $1000.

These people are great and smart. Great replacement plans as well.

Have always had excellent service when needed. Much easier tonuse geek squad then any other protection plan out there

Awesome house computer for simple stuff to do for yourself and kids