Customer Ratings & Reviews

Absolute ease and professional service. Never worry about your electronics with the geek squad warranty.

Thank goodness there is extra insurance offered when I bought my laptop. I had a situation that it fell in the floor and cracked the lid and hinge. Because I had insurance geek squad repaired it for free and the process was simple. Customer service was very helpful and I received updates to my email in status. Thank you best buy

I love geek squad whenever my laptop has a problem they fix it in no time!

The protection plans are always the best thing to get. Has saved me more times then i want to admit.

My little cousin comes over faithfully and uses my lab top! She says it works perfectly and she is always downloading and adding software! It stays bug free w/all my anti-viruses! Love it….!

The protection plan saved me when the warranty on the device expired and it broke suddenly, allowing me to purchase a new one at no cost.

I love Geek squad, one time they came to my house to help my mom fix her computer and the guy ended up playing a really good game of Halo 3 with me after helping her .

I don’t know how I got along before purchasing the Total Tech Plan. There is no problem too big or too small for them. They have fixed a faulty computer, initiated a new computer, fuxed our at-home appliances, and given us great advice every time.

I have used Best Buy Geek service for many years. Every time I have been treated with professional levels of service and my computer problems have been resolved. If you are buying a new computer, I highly recommend that you purchase service from the Geek Squad.

Can't review as I have not had to use this since purchasing laptop. Previous experience with Geek Squad was positive.

I have the peace or mind that I have Geek Squad for anything the warranty wont cover.

Quick to help. If there has ever been an issue in the past, I have had good experiences getting the help I need.

I have been very satisfied with Geek Squad Protection! It was the best protection imaginable when my daughter's expensive laptop turned out to be a lemon and they fully replaced it! Will always purchase it for technical items and appliances!

Glad i got this. Hopefully I wont need it but im glad i habe it

Every time on go in to speak with someone at geek squad they are always very helpful and always now what to do. Great Service

Having the kind of protection this plan offers is great insurance following the purchase of a high priced delicate piece of technology such as a computer or laptop or tablet. We have not yet had to use the plan, but when we do it is a good feeling to know we are covered.

My 11 year old grandson loves this computer. It is his first and he enjoys it. It does everything he needs it to do for school.

I will always recommend to purchase the geek squad service in all electronics, you will never know when you will need it

Laptop has been very reliable and useful for my needs. Recommend for the folks how don’t need a lot but just enough when it comes to having a laptop.

I have never had the need to use the warranty with my computer but it is advisable to always have one for any problem