Customer Ratings & Reviews

great service excelent service answered and helped with all my needs

I purchased a laptop for my granddaughter that's 7 years old purchased the protection warranty Laptop screen cracked Geek squad replaced it with a new one

The agents did everything when I bought my laptop for college. They still take good care of my baby as I progress towards graduation. If you spend all that money investing in your gear, why not invest in the maintenance?

I have always purchased Geek squad protection on every laptop I have ever purchased at Best buy and there have been many as all of us in the family use them and buy new ones every year to couple years. I have had to use the protection several times and was extremely happy with the service.

Geek squad is the best! As Seniors, my husband and I are not exactly tech savvy. Geek squad rules!

I am self employed and work out of my home and mobile offices. This service has been my lifesaver on several occasions while I've been at home AND at times in front of clients. I love the remote access service they provide. I have used this service for the last 4 years and will NOT be caught without it!

Felt like I received great customer service, attention and knowledge from the representative that assisted me. Don't call during off hours or you might get routed to a call center in the Phillipines. The state-side technicians are worth their weight in gold.

Geek squad did a data transfer. But forgot to put in my SIM card from my old phone into my new phone. So I had to make another trip back into the store.

I have yet to need to use my warrenty but if I do I have confidence Geek Squad will make good on there end.

It is a good investment. Specially if you live in a fast pace, where accidents can happen at any moment. I would buy it again.

I love having that piece of mine, that no matter what I can have. The geek squad on my side.

After not getting the protection on my last computer, I decided it would be a must to get the Geek Squad 2 year protection plan, especially if you want to protect my computer investment. The best part is the 2 year warranty covers the screen if it is ever damaged, along with repairs not covered by HP itself.

Without geeksquad protection i would not have a laptop right now. I owe it to geeksquad for repairing my laptop after it got damaged.

When my laptop had some issues, I could just return it get a better one with paying the difference. The first branch I visit did not honor this warranty, so I had to visit another one. It’s worth it but there could be some branches which try not to honor this.

Took my brand new laptop up here for the first time and got my computer optimized and more storage added onto it. The men there were very helpful and informative on some things I did not know after purchasing a gaming computer. Definitely recommend.

This protections gives me comfort in knowing that I can make one phone call and take my product in for service. I do not want to worry about not having it when I need it; so, I bought this service to ensure that I can get it back up and running.

The team are so nice and know so much, cleared up my issue after 15 minutes of being there

So far the money I have spent has saved me a bunch of money. The only negative is during the pandemic getting service with out waiting a lot of time has been difficult. Also it is very difficult to schedule any time without waiting 1 week or longer. If you need help now it is almost unheard of. So this has been a problem.

I was having an issue with my laptops audio while playing youtube but now everything is running smooth!

They helped me when my lenovo laptop was having issues and they were really nice!