Customer Ratings & Reviews

You can't go wrong with geek squad protection. When it comes to electronics you never know when something can go wrong so I gotta have my geek squad protection.

Very convenient to travel and do so much work and on the go

Personal Very good Representation in technology. Help with choices of plans. I purchased the 1 year protection.

Geek Squad has saved me many times when I have problems. The total tech package is a great value. I can't imagine not having the protections this offers.

Great price to pay to know I’m covered! Allows me peace of mind in the event of an accident.

My lab top broke and it was replaced for value that was paid. If the floor value is more than what you paid then they just give you back what you paid.

It only makes sense to cover our student’s new laptop with a warranty. We don’t anticipate any issues but can rest easy knowing if anything happens, we’ll be able to get it addressed.

Buy something nice, you need to protect it. A bit expensive, but can be worth it with a disaster, like a dropped laptop

So happy that they came up with a plan that covers everything you buy..

Great Protection for a high but economical priced Gaming Laptop!!! Great investment.

They are very educated on computer and program!! Feel vey safe with my purchase having them on board to help with my tech!!

Excellent customer service. We love the store we would shop there every day if given the choice.

I'm giving this a five star review so far, and I'm hoping I never have to change it. I'm hoping it was an unnecessary purchase. Just like all insurance policies - you hope you never need to use them, and if you do, you hope they do a good job.

The service is good at Best Buy but you’ve always got to make a appointment. This computer is ok for what I needed it for . So far so good

The agents removed my old units and installed the new with professional excellence. They were incredible and couldn’t have done a better job. These folks represent Best Buy in a great way.

The agent looked the damage and knew what was wrong with the laptop.

The Geek Squad Accidental Protection even protects against dropping and fluid spills, which are my two greatest risks. It is well worth the extra protection at a minimal extra expense

I am not sure if I have needed to us it yet so it is hard to review here

They are great respond very quickly!! And helped me along the way

I bought an expensive laptop and it works good. I also bought the 2 year Geek Squad plan. Then I lost my charger. I was told by Best Buy that they would not replace it. It would've been nice if Best Buy would have replaced the charger. They should offer to replace the chargers at least once. The laptop cost $2,000 with the Geek Squad plan.