Customer Ratings & Reviews

They do take care when I need , I am happy with their service , they listen and co operate

I purchased this for my Lenovo Yoga C940 and WD - My Passport 2TB External USB 3.0 on the recommendation of Geek Squad associates after the screen on my 1-year old Lenovo Yoga 730 stopped working hours before I had to board a plane and I needed all of the documents off the old laptop and wanted to ensure that I wouldn't run into any issues with an essentially new laptop being useless again. The associates represented this $300+ 3-Year Accidental Geek Squad Protection as a fail-safe and that it would guarantee a replacement/my money back in the event that the new C940 laptop had any issues similar to the first 730 laptop. The screen of the now 1-year old Lenovo Yoga C940 stopped working in February 2021 and Geek Squad sent it out for repair at the service center. However, I just received a call from a Geek Squad associate that the service center changed out the pieces that they think were causing the issues with the screen, but they didn't properly put the laptop together. As a result, the laptop is lumpy and not completely together. I was presented with two options: (1) Geek Squad could send the laptop back out to the service center and they will submit an escalation but obviously there is no guarantee my laptop will come back in a good condition based on what they already messed up; or (2) I could get a pro-rated store credit to purchase another laptop. Additionally, despite the WD Passport sitting in the same position as always on my desk, yesterday it also stopped working (the drive wouldn't read and made constant clicking and beeping noises). When I went to Best Buy, they said that my only option was to send it out to the service center. To send it to the service center, I would have to pay at least $500 presuming it is a Level 2 to retrieve my data with no guarantee of retrieval. If it was a Level 3, I would need to pay close to (if not over) $1,000 with still no guarantee of retrieval. This is not what was promised/represented to me when I purchased the 3-Year Accidental Geek Squad Protection. I am livid that in a 2-year time span, I have had two computers where the screen doesn't work, an external hard drive that doesn't work, the service center mess up my laptop, and what was represented to me when I purchased the 3-Year Accidental Geek Squad Protection is not what the actuality is. It is as though Best Buy is selling defective products and pushing this "3-Year Accidental Geek Squad Protection" as a purported fail-safe, but is in actuality a scheme to extort more money out of consumers.

Best Buy has the best warranty service. Definitely worth spending little extra for your product protection

I have kids in the house and always feel on edge when they are around my computer and work items. This is a must if you do too

I think it is a great plan. I usually don't buy these, but this one has been very helpful to me.

The agent at the store was helpful and kind, One did not no what he was saying and got me help. The other girl had an attitude

Best for the protection needed. Already had to use, was easy to get our computer fixed and was done in a timely manner.

Great little two-in-one. Works great for school and work.

Geek squad service is definitely with getting! We purchase it with everything we buy.

Very pleased with this plan. Quick response and knowledgeable staff.

Geek Squad protection is always helpful. Had to help setting up my chrome book and it works great.

Easy to enroll, price effective strong recommended

Geek squad protection is a must for sending a laptop to college with your student.

Always get Geek Squad protection for a student's Chromebook - so many things can happen, well worth the money

I usually don’t get coverage but Best Buy has been great about their service.

Don't forget to buy the Extended Warranty because you get THE GEEK SQUAD!! The best Techs in the WORLD!!!

You have to get the Geek Squad with these type of electronics. It can go south at any time. Best protect it.

Student: I’ve got this for my girlfriend. She’s very happy: so when she happy I’m happy!

We always buy geek squad protection when buy items from Best Buy.. they have never let us down! I purchase big electronics only from Best Buy for this reason

Good stuff; a bit on the expensive side. One always HOPES that they don't need it/but you never know.......