Customer Ratings & Reviews

Geek squad is important for any device, their service is great and it's a no hassle way to keep your devices working properly

When my computer accidentally dropped I was able to bring it in store without having to pay extra to get it fixed. They were very helpful

Always buy the protection plan it is worth every penny. 10/10

This is actually worth it, in my case because in between that 1st year the computer died and they gave me a giftcard with the amount I paid to get. anew one.

I feel confident if anything happens to my laptop. That I can get a new one and not loose my work. I even bought one for my son, so he can use it for school.

I can use a computer, but fixing it is a whole different story. My laptop stopped work. I was very concerned because I homeschool and need to be able to access a lot of information and records. I took it to Geek Squad and they gave me a fairly long "possible" time. It actually took less than 1/2 the time quoted, and it turned out my battery was just completely dead, so it was replaced at no cost! I usually don't buy warranties but I'm super glad I did and that it worked out so well.

getting warranty is essential for any computer equipment. luckily for me I haven't had the need to use it yet. In the past Geek Squad has been great & responsive

It's always good to have a protection plan for your computers and phone. Best Buy Geek Squad is good but not the best. First you need to get it and appointment just to bring it in, absolutely nothing can be fix when you come in which they use to do. Now you must leave your product and wait for a fix. Next you need to make another appointment to pick it up, which can take up to a week or more. They have nothing in their program that lets you know if they have a cancelation to get in earlier. So, getting anything fix could take at least a couple of weeks or More. I'm glad that everything is covered but not happy about getting in and out of repairs.

Great value for cost. Especially with open box items it is a great deal

The agent helped me get my computer fixed when my computer didn’t wanna scroll, I needed it for school and they got it fixed within a day and got it running better than ever, thank you!

I am so happy i purchased this protection plan for my touchscreen laptop. I somehow got a crack in the screen of my computer which caused it to act crazy. I had to disable the touchscreen just to do basic things and the manufacturer would not cover this issue under their 1 year warranty without an additional fee which was much more expensive than this protection plan. Geek squad was able to fix my screen with no questions asked and it only took them a week to do it which was less time than what they originally quoted me. I was in the middle of nursing school at the time and really needed my laptop so I was super happy about that. This plan is definitely worth it!

Absolutely love they have this service available for purchases, life always happens and you never know what may happen

Geek squad are some good ppl…will definitely refer family and friends

I recommend getting the warranty I paid for one and my daughter fell on ice and damaged the computer beyond repair and I was able to get another with the warranty

So thankful my mother-in-law talked me into getting this when I purchased my laptop back in late 2020. About 14 months later my laptop screen suddenly stopped working. You could hear the computer turn on, but the screen- nothing!!! Took it into Best Buy/Geek Squad. They had it about a 4-5weeks, but were unable to get the part to fix it within the contract terms. Therefore, I was eligible for an exchange. They kept me updated throughout and the exchange in-store was very easy. Calling the Best Buy phone number/customer service....that's a completely different story. BUT, working with Geek Squad and the in-store people was an excellent experience given the circumstances.

The agents sent out my laptop to be fixed, but as it was going to be more expensive to repair than was worth it, I was refunded for my laptop instead.

Geek squad helped me with purchase return recommendation.

Always good to have a protection plan for Any unforseen accidents or damaged product

Great computer for my college student! It was super easy to setup.

I bought the accident insurance for 3 years, hoping not to have to use it, but it gives me a lot of security to have it even though in the end I might not use it, than not having it and being exposed to an accident with nothing to give me some security. I have had to use accident insurance before for other products and I have had no problem with the people at BestBuy providing support.