Customer Ratings & Reviews

BestBuy is the go to place to buy electronics. I always get the protection plans from BestBuy. Life happens and it is always nice to GS for those unfortunate electronic mishaps. BestBuy protection plans are worth the extra money. BUT GeekSquad failed me this time. I took my 6 month old chromebook in for a cracked screen. And the results were very unsatisfying. Easy to setup appointment and fast service vice taking it in. GS sent the chromebook out for repair. About 2 weeks later I received a call that the chrome back was back in the store. But the monitor/screen would not display anything. The GS team member stated he could only see when connected to an external display. I was given a choice to send it back again for repair or get a refund to purchase another Chromebook. The exact same Chromebook is now $200 more than when I purchased mine. So send back for repair again was really only choice. A other week later I get a call the Chromebook is back and ready to be picked up. The GS team member turns on the Chromebook and the display works, success. BUT I take it home give it to my daughter who uses it for school. She opens it and starts checking it out and then asks why her touch screen doesn't work anymore. What? And then she points out that the rubber pieces that sit on the table top are missing. The Chromebook was sent two times for repair. Now I have to take it back to the store, and see what they can do for me now. Luckily the school year is almost over, and she can stop borrowing a chromebook daily from the front office of her school.

Good to have coverage for any issues. Glad I haven’t had to use it though.

Needed this to help me decide on a big purchase. If I know I have this then I'm good. Buy the safety net

I haven't had to use it yet thankfully, but it's low cost that can save the inevitable kid induced damage that will come at some point.

They set up my fathers computer and installed all necessary software and made it easy for him to use.

Like having Geek Squad. Have had to use and have been pleased with fast reliable service.

You can’t go wrong with this protection in case something accidentally happens to your product

Great product. Just what I wanted and Best Buy was able to deliver.

Protection plan, can't say anything bad about a protection plan, it is always great to have.

Great help getting my computer going !!!!!!!!!!!!!

Highly recommend service through the years we’ve got our moneys worth

Love this service. My laptop fell and the screen shattered. It was replaced at no cost. Can't beat it.

Did not have any issues claiming the insurance purchased trough Best Buy.

The agents were friendly and assisted me quickly with all the issues i had promptly

The agents were friendly and assisted me quickly with all the issues i had promptly

I would recommend everyone to buy the 3 year accidental plan, especially if you invest more than $1,500

Have used Trend Micro for couple years now, havent had any problems with and I do recommend.

This is great for the price. It fixes all accidents for 3 years and I get great service as well

if you have kids you need to buy the protection plan

So far I haven’t had to use it, but it’s nice to know if I do have any problems I’m covered