Customer Ratings & Reviews

The monthly Best Protection is a great item to have when you have multiple items. Especially, when the need arises for an item issue and id that it can't be fixed. However, it is covered to be replaced. A Happy Customer!

I buy the insurance for any device I carry around a lot. I learnt my lesson once when I had liquid spill on my keyboard and the device died. Money down the drain. Best Buy's insurance is pretty good, they don't actually replace the item, but they give you the money back in a Best Buy credit and you can buy anything you want. Not perfect, but still better than a total loss!

I always go to Geek Squad whenever I have issues with anything. They are so friendly! Super knowledgeable employees and they walk you through the whole process!

The squad was very prompt at helping me with my laptop repair issue. and the insurance was very prompted at replacing my laptop or posting the cost of my laptop back on my card. I just chose to replace my laptop. So I was able to leave the store the same day with the replacement. good job Geek Squad.

Talk about protection and knowledge all wrapped up in one item. Pennies a day is worth a fortune when you have a problem and no knowledge of how to fix the problem. But, when you have the Geek Squad on your side and working for you, life is a breeze. Thanks for always being there when I need you.

I will only buy my electronics through Best buy with Geek Squad protection. It's a super easy process and they are so good at either repairing or replacing items as quickly as possible.

This will make a great difference and help me feel more secure should any mishaps occur with the computer

Great for making sure your expensive device is taken care of if broken

We buy all of our computers and electronics at Best Buy just for the Geek Squad protection. I highly recommend it. I work from home & primarily use a laptop. I can't count the number of times over the years that this warranty has saved me. + I have never had any kind of problem w/ having my damaged computer replaced or fixed with this warranty.

Always recommend obtaining the full geek squad protection w total tech support... ya never know when you need it! Have and will myself! Note: I think I was asked to write this review in error as one of the 2 purchases of this was actually for an item rung up in error resulting in both the item and the geek squad total tech support being credited. I wrote the review snyways...

Awesome!!! This is the greatest thing done sliced bread

I haven't had chance to use thankfully but I do have a kiddo so I'll probably need it later on. The person who helped me check out was super informative about it.

Great service! Quick expertise. Never had any issues.

Computer was defective and the screen would not come on. The laptop was purchased 1 month prior. But the geek squad was able to get this sent out and repairs very quickly

They have never let me down. When my computer's screen shattered they got it all taken care of and sent out the same day. I was then givin a bestbuy card with the same amount I paid for it,to get a new one. They also have never let me down when I needed my phone fixed. Highly recommend and will continue to use them.

Very thankful to have extra coverage! Would recommend this to everyone!!!

Bought protection for a replacement computer after my son broke his first device. I knew accidental damage would like occur, and I'm so glad I have protection this time.

So far, so good. The one time used, the machine had to be returned to the factory for repair. Guess it is what it is.

Always happy customer when having to use this back up.

Great plan for the price since the laptop was 1000.00. And got it for a teenager