Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11940 reviews
(11,940 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Highway robbery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Need a zero star. So this protection will not cover issues related to inaccessible BIOS. I have a 3month old faulty ASUS laptop that would only display the logo on power up and this plan does not cover that. Geek squad claims its a software issue and requires $100 to diagnose the issue and potentially another $250 payment to fix whatever they find. Buy this plan at your own risk!
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always purchase geek squad on all my electronics I buy from Best Buy. They’re services are great and worth the extra money paid.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Always buy accidental coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always buy accidental, with small kids at home accidents happen and geek squad makes it easy
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad protection adds a level of comfort knowing that your big tickets items are protected against mishaps.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.you always need protection on your electronics, don't be an idiot to say I don't need it b/c it helped to replace my laptop motherboard and another component.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Better Safe Than Sorry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always try and insure my equipment for the unexpected waiting to happen.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Grate people
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amazing! Hey do such a good job I never have to worry
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Ready
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t need any help with this item, but I have comfort knowing that The Geek Squad is standing by
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Ms. TONIA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been great. My son drop his laptop and no run around fixed, and repaired for free. A must purchase!
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad 3-Year Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For a monitor used eight to ten hours each day, it is smart money to get the 3-year accidental protection.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have kids in the house and always feel on edge when they are around my computer and work items. This is a must if you do too
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad warranty is always great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad warranty is always great - Best Buy reps are always helpful and courteous when we require a repair or exchange - great value
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Helped replace my computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Helpful with my first broken computer that was sent to me.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
safety
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Knock on wood i never have to use it but in the past it has been great
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Best protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best protection money can buy. The geek squad are knowledgeable and professional. I trust him completely.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Student
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Student: I’ve got this for my girlfriend. She’s very happy: so when she happy I’m happy!
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
helpful and attitude
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent at the store was helpful and kind, One did not no what he was saying and got me help. The other girl had an attitude
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t used it yet. Let’s see how my warranty goes
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Meets my needs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know nothing about technology, and I don't care to learn. Geek squad meets my needs and they don't laugh at me for my ignorance. They are worth what I pay for them.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Superior
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best investment for any product you purchase there hassle free and excellent customer service.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi John. Thanks for sharing this with us! We're glad that you're happy with the service you've experienced and privileged to be there for you whenever you need us. Please let us know if you need any help or have any further questions!