Customer Ratings & Reviews

Haven’t had to use this yet but thankful that the option was available.

I absolutely recommend you get the extra geek squad protection

No problems but they’ve reached out to make sure ii was all set!

The Geek Squad is the best service to have for your needs.

Geek squad service far surpassed plan cost. Will definitely renew!!

The agents arrived on time and were courteous and best of all were able to solve our problem.

Will I haven’t got to use the squad on it yet but in the past they were very good

Good warranty good price and fair I get it on everything I buy

Great item for the price. Perfect for my son (age 7)

Bought this with my laptop now i feel more relxaed using it at school

I love that I can take my computer in anytime for whatever reason and they’ll fix it or help me with my problem.

This is highly recommended for a purchase. Don't make the mistake that may cost you later.

Agents are so helpful and never make me feel ignorant or electronically challenged!

Computer would not power on, not even 1 month out of the box. Have the Extended Warranty, took it back to a "local" (not by my home) BB. They said they have to return it to ASUS, it should be 2-3 weeks. A MONTH later, get the computer back, no charger. Called ASUS. Literally told me, "someone will email you in 4 days". That is UNACCEPTABLE for a 3K laptop ALREADY in for warranty work. On the phone with BB, the FIRST rep tried to help, but she couldn't get the store on the line, AND they don't even sell a compatible charger. Transferred to 2nd rep, told me to do a 3 hour drive back to the store (me thinking: "Are you mad, lady"). Transferred to another rep, can't do anything to help. Transferred to a 4th rep, guy also can't compensate. I'll never buy another ASUS again, and to BB..., I was only buying from you for one and ONE reason alone (Reward Points), now that's not even worth it (after another SILLY issue with a Car Audio Install). You've lost a customer permanently. Just a bunch of BAD... All around..

Added peace of mind for any new electronic purchase. Definitely recommended.

It’s good to have the geek squad coverage plans with any electronic purchase.

Haven’t needed to use it yet but I take comfort knowing I have this should anything go wrong with my chrome book!

Amazing protection! Can't believe how easy it is to report claim.

ALWAYS USE GEEK SQUAD THEY FOREVER WILL NOT FAIL ANYONE

luckily i haven't had many issues, but they have been great