Customer Ratings & Reviews

Still working and in good shape. I love it, I recommend you buying this.

Have not had to use it yet but use them in the past. Always helpful and very knowledgeable when I need them. Have this again for another purchase review will be the same every time. They are great.

No chance to use it. But it is for my daughter’s Chromebook. Usually it is easy to use if any problems with electronic products from Bestbuy. No worries if need repair.

Always have excellent service with geek squad in and out and professional.

I love having the support close to home. I also like that Best Buy keeps my purchase/warranty information on file.

Glad to know that this is available if needed in the future.

I haven’t had to have geek squad fix the laptop I purchased but I have had them fix my old iPod touch years ago and I really loved how well they communicated with me and kept me updated!

This is perfect for kids in college. I now only buy laptops from BBUY because of this warranty option. I find that in college towns there is usually a best buy nearby. When I've bought other warrantys (direct with laptop manufacturer, 3rd party) I have regretted it, because kids with geek squad warranties get their laptops fixed right away, and loaners provided where the other kids suffer through remote support an mailing the laptops away.

Geek Squad was great about letting me replace my laptop when it needed a third repair. Deducted a star for the somewhat misleading sales pitch I was given. I was promised that I would be refunded the regular/replacement cost of the laptop, and I was only given back my purchase price. I purchased the laptop open box.

Again I hardly had to use this one so but it says the more reviews I write the more chances I have to win but I will look into it and I will see what it entails and go from there

Very good computer for a college student with architecture major

This has proven a great value for a teenagers laptop. When said laptop met it's untimeline dath via falling, this protection policy allowed us to replace it. It was almost painless. The one thing I wish was better, was communication over the month that we waited on the repair that never happened.

I always buy insurance for expensive items. They are hard to replace. Buying them once is hard enough. I don't want to have to buy them twice. It's a no-brainer. If you can't afford the insurance, you certainly can't afford to replace what you are insuring. Not to mention the no-hassle service. BEST BUY is famous for service. They will take care of you. Always fair and square with me. They have been at it a long time and know why they are successful. Two words, customer service.

The Geek Squad explained all of the available services to me for my devices and encourage me to call them anytime I need assistance. They even took my old Laptop and disposed of it properly. The other company failed me and had lost my Laptop. I was angry. Finally when they found it I brought it to the Geek Squad and they took great care of me professionally,

Fortunately, I never had to use it, but I did use it on a cell phone, earlier in the year. Seamless. Also, just having the peace of mind, in case of accidents/clumsiness, is well worth it. Also, even though my credit cards offer similar protection, I feel much more comfortable dealing with the Geek Squad, in person. Side note: at least in the store that I shop at, they are knowledgeable, helpful, and personable

Protection plans for devices is a great way to protect your investment

I never check out without the warrenty. Most products I buy, I buy it for my kids. Its easy to set up an appointment and Geek Squad make sure you understand everything and let you know what your options are.

Verificaron mi Laptop anterior y me instalaron mi Microsoft a la nueva

I had locked up my laptop, trying to download a program that I didn't realize wasn't compatible with what my computer was meant for..they took it right away and I picked it up the next day

Best protection plan ever. I get it with every electric device I get on BestBuy - worth the money!