Customer Ratings & Reviews

Great deal for 3 year accidental Geek Squad Protection. A better value overall than one or two year plans to give you reassurance on the product that you purchased.

I’ve used geek squad service 4 times now. It’s great when you need it. Usually get appointments right away.

haven't used it yet but from what I've read to the help ive gotten over the phone, seems like a great choice! Prices are also great!

I cracked my computer screen and couldn't access any of my information and they helped retrieve my information and repaired my screen

I am pleased that I have the 3 year protection on my laptop, I feel safe a secured knowing that I protected

I don’t usually get the Geek Squad but decided to do so for a new computer. I have to say the piece of mind makes this a must have.

Excited for this new experience. So far so good! Happy with this purchase!

Have not had to use this and hoping that I do not need to. Nice to have though in case something happens to my devices.

They are the reason i buy all my electronics from Best Buy.

I have had several contacts with Geek SQUAD with other items I have purchased and they were very helpful in solving the problem.

This laptop isn't cheap. So it’s best to have a service policy for repairs or replacement when things go bad.

All Awesome Geeks Knows Whats Going On Dixes in 2 Weeks

2-Year Accidental Geek Squad Protection plan has worked wonderful for us. Just make sure you take advantage of it!

The extended warranty give my wife and I additional comfort knowing that if anything goes wrong we're covered

The guys at the Geek Squad helped me get my laptop ready and set me up with a great two year protection plan.

They helped me find the laptop I was looking for and told me the specs about the laptop.

I just bought this protection with my new laptop. It sounds great and was recommended to me by a friend who bought it and had to use it and said it was an easy process. I'm hoping I won't need it, but glad it's there if I do.

Have not used this yet. Computer is for grandson and he is rough on electronics. I like the fact that it covers accidental damage. I'm sure it will pay for itself.

I purchased this for my Lenovo Yoga C940 and WD - My Passport 2TB External USB 3.0 on the recommendation of Geek Squad associates after the screen on my 1-year old Lenovo Yoga 730 stopped working hours before I had to board a plane and I needed all of the documents off the old laptop and wanted to ensure that I wouldn't run into any issues with an essentially new laptop being useless again. The associates represented this $300+ 3-Year Accidental Geek Squad Protection as a fail-safe and that it would guarantee a replacement/my money back in the event that the new C940 laptop had any issues similar to the first 730 laptop. The screen of the now 1-year old Lenovo Yoga C940 stopped working in February 2021 and Geek Squad sent it out for repair at the service center. However, I just received a call from a Geek Squad associate that the service center changed out the pieces that they think were causing the issues with the screen, but they didn't properly put the laptop together. As a result, the laptop is lumpy and not completely together. I was presented with two options: (1) Geek Squad could send the laptop back out to the service center and they will submit an escalation but obviously there is no guarantee my laptop will come back in a good condition based on what they already messed up; or (2) I could get a pro-rated store credit to purchase another laptop. Additionally, despite the WD Passport sitting in the same position as always on my desk, yesterday it also stopped working (the drive wouldn't read and made constant clicking and beeping noises). When I went to Best Buy, they said that my only option was to send it out to the service center. To send it to the service center, I would have to pay at least $500 presuming it is a Level 2 to retrieve my data with no guarantee of retrieval. If it was a Level 3, I would need to pay close to (if not over) $1,000 with still no guarantee of retrieval. This is not what was promised/represented to me when I purchased the 3-Year Accidental Geek Squad Protection. I am livid that in a 2-year time span, I have had two computers where the screen doesn't work, an external hard drive that doesn't work, the service center mess up my laptop, and what was represented to me when I purchased the 3-Year Accidental Geek Squad Protection is not what the actuality is. It is as though Best Buy is selling defective products and pushing this "3-Year Accidental Geek Squad Protection" as a purported fail-safe, but is in actuality a scheme to extort more money out of consumers.

Always get insurance qith electronics. It will always come in handy. As well as installations for stereos.