Customer Ratings & Reviews

The agent helped me get my computer fixed when my computer didn’t wanna scroll, I needed it for school and they got it fixed within a day and got it running better than ever, thank you!

The. Protection. Plan. Is. A. Great. Option………………..

Like any insurance, you really only feel like it was worth it if you actually damage your device and need to use it. I have purchased this before for my kids laptop and sure enough one day he dropped it and damaged the charging port in the corner. With the policy, it was completely fixed for free. Without it, I probably would have been out at least a couple hundred bucks. Had he not dropped it, the insurance would have been wasted money. In the long run, it is probably worth it if the device is for a younger person who is more likely to damage it.

The agents are very attentive to my needs and are very knowledgeable about my products. Their goal is to always provide a lasting solution to all tech needs.

Haven't needed any help yet, but I feel secure knowing help is a phone call away!! ;)

My tech specialist transferred all data from my old desktop computer to my new laptop that I wanted to retain. He also helped me load a new program I had purchased to prepare the new years tax return for 2024. Then he spent time showing me how to use features on the laptop! He was very kind and knowledgeable. This hands on training was very helpful as I had never owned a laptop or touchscreen computer. The transition has been smooth with such great help.

just in case the Geek Squad has you covered for accidental spills, drops, cracked screens, or life's curveball.

Yes, they come through and are helpful when you need it

It’s always nice to have that security of having the geek squad help you with any issues you should have with the computer processor, etc.

Super helpful for a terrible prior Geek Squad experience in which my computer came back to me broken. The rep that helped me ended up convincing me to get protection on my new laptop and was super helpful throughout it all.

Every time we use the geek squad they are very professional.

Well needed and incase of anything it's covered for 2 years great buy.

glad to know they cover everthing except theft and lost items

The staff worked on my laptop To see if it had been compromised due to malware. Great job. Very knowledgeable.

It gives me peace of mind knowing that if I encounter issues, I have someone to call to take my computer. That alone is priceless, thank you, Best Buy.

The Geeks are always helpful! I am not very knowledgeable about electronics so I always need help!

geek squad has helped us for years on various products and I have NEVER had a bad experience. fast, friendly, and professional in every aspect. i definitely recommend them

I can use a computer, but fixing it is a whole different story. My laptop stopped work. I was very concerned because I homeschool and need to be able to access a lot of information and records. I took it to Geek Squad and they gave me a fairly long "possible" time. It actually took less than 1/2 the time quoted, and it turned out my battery was just completely dead, so it was replaced at no cost! I usually don't buy warranties but I'm super glad I did and that it worked out so well.

This thing blew me away it’s literally a desktop in your palms

The plan is totally worth it. A no brainer, really.