Customer Ratings & Reviews

In my honest opinion, the two year is worth your money value rather than the one year.

I found out that if I drop my laptop and break it they will replace it. I love this feature of the protection plan

Happy to purchase this plan. Covers the life of a computer for me. After 3 years I usually get a new one.

the two gentlemen who assisted me were thorough, knowledgeable and very courteous. I will not hesitate to invest in a geek squad service plan in the future.

This one year accidental protection it’s great my son would appreciate it very much to have it fix in case it broke down

I haven't needed to use the accidental Geek Squad protection, but I'm glad I have it in case clutzy-ness happens.

No problems whatsoever getting the damaged product replaced

I'm sure this will be taken care of if anything would happen but hopefully I will never have to use this

The guy at Geek Squad was very rude! I brought in a laptop I purchased through the Best Buy a month ago to get the Geek Squad warranty on it because my son lives in another state. The Geek Squad associate questioned me multiple times in different ways asking me if I purchased the laptop from them (Best Buy). The associate assumed I got it from somewhere else and then thought I was lying about it and stole it. I told him multiple times I got from Best Buy through the app. Then he proceeds to ask well how long ago, I told him about a month ago and he says "Oh no sir, we can't put a warranty on it if it has been more than 30 days." I explained to him and showed him through the Best Buy app that it says "You have until August 20, 2021 to add this warranty." Showed him that and when you click on it it say's bring it in so Geek Squad can look at it before adding the warranty. It also shows your PROOF of PURCHASE on the Best Buy app. Gave him my phone so he can see for himself. Scanned my phone about 10 times and nothing was working (The receipt copy with barcode is on the app). He says to me "Oh this an online order I did not know that." I said "Sir, I told you that and it shows you on my phone when I showed it to you". Turns around to another associate and says "We can't add warranties on online orders right?" Associate tells him yeah and did it for him. Never once told me everything went through nor did he mention we were finish and never asked me if I wanted a copy of my receipt. Not mention he still had my phone behind the counter while he walked away to help somebody else. Also never said anything along the lines of "You have a good day sir". I was dealing with this associate for almost 25 minutes just to add Geek Squads protection plan! My son lives an estimated 8 hours from me and that is a midpoint point where me and his mom meet to pick him up or drop him off at.

I haven't needed the Geek Squad since purchasing my computer but from past experience they have been very helpful.

I always get Geek Squad Protection on all my devices because I have needed it in the past and it has come in handy.

Service my computer. Call when finish .service was good.didn’t have to wait in that long line. Took me right away

great service to have they always help out whenever i have problems and geter done right

Great customer service and fast response! Very knowledgeable atleast with who I worked with!

This is a "MUST HAVE" - the agents are very knowledgeable and friendly ...

Mounted TV’s and showed me how to work them. Didn’t use it at all after that though.

I'm very happy about my purchase. It is extremely user friendly and does just what I need. The keyboard does not light up but I can live with that.

My second computer to fail me in 2 months but they took control of the situation. Definitely worth the extra bucks

Geek squad protection is a must for sending a laptop to college with your student.

The geek squad agents came out to look at my computer and they fixed the small issue i was having.