Customer Ratings & Reviews

Computer would not power on, not even 1 month out of the box. Have the Extended Warranty, took it back to a "local" (not by my home) BB. They said they have to return it to ASUS, it should be 2-3 weeks. A MONTH later, get the computer back, no charger. Called ASUS. Literally told me, "someone will email you in 4 days". That is UNACCEPTABLE for a 3K laptop ALREADY in for warranty work. On the phone with BB, the FIRST rep tried to help, but she couldn't get the store on the line, AND they don't even sell a compatible charger. Transferred to 2nd rep, told me to do a 3 hour drive back to the store (me thinking: "Are you mad, lady"). Transferred to another rep, can't do anything to help. Transferred to a 4th rep, guy also can't compensate. I'll never buy another ASUS again, and to BB..., I was only buying from you for one and ONE reason alone (Reward Points), now that's not even worth it (after another SILLY issue with a Car Audio Install). You've lost a customer permanently. Just a bunch of BAD... All around..

At about 40% of the cost of the computer I almost skipped getting it BUT then remembered I was giving it as a gift to my sister. And that's all I'll say about that.

Very helpful Protection, definitely recommend it in case of any accidents.

Hopefully we don't need this , but with teenagers and needing to be up and running due to covid the protection is great

I buy all most all the protection plans on every thing I buy at BEST BUY.

Super handy and good peace of mind in case anything happens to my laptop.

Luckily we haven’t had to use this!! But I hope it’s what it says it is.

Can always depend on Geek Squad. Never had a problem with them. Very thorough.

The best protection for all of my Best Buy purchases! Thanks Geek Squad!

This service always responds. Everybody should have protection for their equipments.

I have a Dell Laptop and I have the 1 year for accidental Geek Squad Protection.

Come with deal great for your electronics highly recommended

Great product to purchase and would highly recommend it to anyone

Wouldnt buy anything without out this! my daughter can go in on her own and have her laptop looked at! no worries!

You gotta have a waranty..i think this is a good idea to have.

Just does what it says. Havent used it yet but it’s nice to have a safety net

I believe my girlfriend uses one time and was very satisfied

Got this with my newest laptop after my last was ruined by my kids. Haven’t had to use this (knock on wood)

This was a no-brainer for an expensive laptop. We were surprised at how little it cost.

I've always had tech support at my job, but now that I am retired, the Geek Squad is filling that position. Love it!