Customer Ratings & Reviews

The keyboard on my son's laptop quit working. it was under a two-year service coverage. We took it in. They had to send it off. At first we were told it needed a new part and it was in stock. Then we were told they were waiting on a part and it would be a week. Then we were told if it was not repaired within 30 days of when it arrived we would get a replacement. Then I got a text message today saying we were approved for a replace and to schedule a consult with a link to the site. It was not clear where to go to schedule a consult, so I went to chat. Told the rep what I needed. We got disconnected. Tried again. The rep had my email address and asked for the repair order number. I could not believe that information would not show up on my account. Asked to have someone call. He gave me a number to call. I called. I was told that there was accidental damage to the laptop and it could not be repaired. He could not give me any additional information. I had to talk to the store. He gave me a number and when I called it, I ended back at the same place I had just talked to. This guy was actually trying to help me in my frustration. But the bottom line was, I had to go to the store and he would have to schedule a time. My son decided to go there after work since we live 30 mins away from the store and he works 5 minutes away. They could not tell him anything because their system was down. I sure hope that Geek Squad did not damage the laptop beyond repair while they were supposed to be repairing it.

Greatest purchase decision I've made and a great team that worked on it thanks Geek Squad

Must have for any technology product. I do not regret purchasing

It great to have peace of mind and know that you are covered

had trouble with our computer and they fixed it, or maybe they had to send it off, either way it was fixed

Not had to use and I hope I don't, but nice to have it.

Good protection overall and can adjust for how long

Recommend on any high dollar purchase, save the headache

great product for me. and I really like the geek squad.

Good to have a backup plan when one needs it, so i jave this in place for just that

Always like to have coverage on computers just in case.

Love having peace of mine . Appreciate that a lot.

Always best to cover electronic, good investment to have

Can never go wrong with a little extra protection. Works for me !

I never buy an electronic without their accident protection as it is fabulous protection.

This protection plan covers everything, no questions asked

Great value, worth it, great experience , glad I bought it

I like it alright, keeps my stuff safe............

The geek squad is great! They take care of everything and you leave feeling great!

Bought this for my wife. Haven’t used it yet. Thank god!