Customer Ratings & Reviews

They do amazing work and are very helpful when you need assistance.

Its good to have insurance on such products for at least an year's protection.

I purchased this protection plan for an expansive laptop I purchased to do video and audio editing on for work. After one of the hinges on the laptop broke 9 months after buying it I brought it to my local store and they sent it away to be fixed telling me it would take 2-4 weeks to do so. It has now been over a month of me being hamstrung and less productive due to having to use me wife's inferior computer because they still haven't fixed my computer. I've called the national number 5 times in the last 2 weeks and every time the associate has no more information than I can get in the tracking repair link. Repeated notes they have put in for a tech to call me and explain what is going on with my laptop and what's taking so long have gone unanswered and it's impossible to call my local Geek Squad to see what they can do because every call goes to the national hotline. I've been buying my electronics including phones, TV's and computers from Best Buy for over 15 years but after the experience I've had with this, it may be time to move on to someone else!!

I’ve never had to use geek squad but I’m glad I have it.

This is always a must. Nothing else to say.......

Good plan to have, well worth the money. I like it

It's amazing that I can take it back to the store is anything happens to it.

Computers only come with a 1 year manufacturer warranty so this is a must have!

the lab top protection is great to have just in case.

In my experience this protection is worth the extra money spent for it.

Excellent product - awesome quality and value. Buy now!

The Geek squad has always been helpful for me, worth to buy this protection.

This is agreat protection plan, if anything happens you are 100% protected

Great warranty...a must buy to go with your product

Initial purchase to ensure quality support and insurance for future support to the device. Currently, no major concerns.

Haven’t used it yet, but will soon. My computer is moving very slow.

the agents are always able to provide the support i need

My Geek squad is a great protection for my product.

hope it work when nedded and don't have any issue .

Love having my own Geeks to help when I have a laptop malfunction!