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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11960 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 503 Showing 10,041-10,060 of 11,960 reviews
  • Rated 4 out of 5 stars

    Laptop warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use the service yet but glad that I purchased the extra warranty

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad First Timer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used GS for the first time ever. Knowledgeable and friendly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Be careful if buying a gift!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WARNING!! I bought the computer for a family member who lives out of state and purchased the Geek Squad Protection for it for 3 years. Computer broke, and they went to take it in - only the original purchaser can take it in to get it repaired. I went through 6 phone calls, she went through an hour trip before we finally had to "switch" the ownership of the protection plan to her. The Best Buy customer service told us one thing, while Geek Squad told us something completely different. Before you buy - be aware of this pain of an issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommended Easy to use It’s really good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good to have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have as it comes in handy when computer messes up after 1-2 years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was always very helpful! Costumer service was excellent!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They fixed it quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection has always came in handy they always know how to fix the problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used geek squad for numerous years. Always friendly and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protection is one of the best additions that I could've brought.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great support team with the Geek squad at Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad is ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prety good service, but just takes to long to repair

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan so I can rest at night!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great protection plan to cover spills and falls!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed my laptop in a couple of days and installed security features.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good thing to have.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's supposed to be as I understood, anything happens they replace it. But no, anything happens they give you your money back, then you can't find what you bought three months prior 'cause it is obsolete, which is a infuriating response to you wanting them to fix a 20 part on your $2500 laptop. Been thinking on buying somewhere else.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what more do you need then if you might hav etrouble with your computer buy this geek squad protection to help out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am a firm believer in GEEK Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection offered by GEEK Squad is fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Geek Squad. Quick and easy since I'm not computer literate. I

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is good insurance to have in case something happens to your purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good to have because you never know when you might need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always good customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is great to work with. They're currently fixing my laptop

    I would recommend this to a friend