Customer Ratings & Reviews

Wow - you pay this much for a PC. The first graphics cards fails - you wait for a new one. Then you do the work of the techs. Output is mediocre. Then MO can't keep the right time on your computer. Issue after issue after issue. That's not what I paid for right?

Forget about this. I bought a new pc from this company, and gave me a pc with a fake operating system, they wouldn't give me the code, and messed up pc parts they picked up from scrap that makes weird noises every time I play call of duty warzone. I tried to call them but they kept directing me to other department teams. They need to hire people that will put themselves into work. Not only sit on their chair, and wait for they're paychecks. Not be disrespectful man. I give costumer service too. But the one you gave me was too messed up and not very helpful. Don't waste your money. PLEASE! If you feel you need to return your merchandise within its time period, do so right away and buy a better one!

Almost impossible to get some assistance. Online, Chat, Calling customer service... you name it. I can't seem to find anyone who can help me. My package was obviously lost or stolen in transit. Tacking number says, package was damaged in transit, then is said package was refused by receiver on 4/3 - which is a lie since package was not even delivered. I'm extremely annoyed, can someone please give me my refund and I will purchase my desktop from somewhere else. Thank you!

Careful when buying from Best Buy, I did not receive the keyboard or mouse with this order and they refused to send them to me. I would have to pack up system and ship back to get the keyboard and mouse, Customer service continually lied to me and I end up with no help at all from them. I will never shop from best buy again.

Geek Squad Administration Team is the WORST ! . Why sign up for the One Year Membership if they dont show up ? In two months, I have had three No Show Appointments and One where they sent the wrong kind of tech. I was lied to twice by an agent on the phone as she set up an appointment, come to find out the next day, she only " asked" for an app, not got one ( and it was denied ) , and I was never told that. I have taken 4 days off now because of them to do only two jobs, and its still not done. I am no longer saving any $$ by buying this plan due to having to take so much time off of work. Wont ever purchase from Best Buy again !

Upon setup I found that the system had an invalid windows key. I spent the next 3 days working with Best Buy (geek squad) and cyberpower support but they had no clue. So I ended up having to pay full price for a windows key to even be able to use the system. Also the fans on the unit are so unbelievably loud it’s overwhelming. Would not buy this again

NO...this is honestly a pretty bad build if it was my build i would lower the price down a lot because 1. the airflow is really bad 2. the fact it comes with one stick of ram blows my mind and its not good.

My brother got this as a birthday gift from my parents and let me tell you, 1. the case, fans, and ram are so cheap 2. it uses a stock cooler 3. horrible cable management in the back panel, it's like a rats nests 4. some components weren't even plugged in 5. the ram is in the wrong dim slot(you could even see it in the picture) Also, IT ONLY CAME WITH 8 GIGS OF RAM 6. the fans rattled 7.it is so expensive for how cheap it is Tip: Just watch youtube videos maybe get some people to help you and just build a pc, this is so poorly made and you could save lots of money if you just built your own pc

Worst Purchase ever. PC died after 40 days- wont even turn on. A woman who cant speak englsh tells me it's only covered for 15 days so I basically need to pay for repairs or buy another one. Call the maker of the PC and they will look at it but I need to pay to send it to them and wait 30 days to hear back. My LAST purchase at best buy-there are too many places to shop online. And I would Never recommend cyber-power PC's. My shop says its a defective mother board, and Im basically screwed into paying the repair cost on a brand ne PC. Total junk at any price

Bought an Open Box version that had the condition listed as Excellent. If this is BB's idea of Excellent, then Good and Fair must be PCs rescued from a dumpster. Came loose in a box with the keyboard and mouse just banging around. The keyboard and mouse are wireless and require a USB adapter in order to work. It was missing. The mouse looks like it has been used for a couple of years. Now I need to make a trip to BB in order to return it. Never again.

Do not trust OnTrac update. It seems OnTrac is always delay or missing a package. Happened to me twice already. BestBuy should offer other shipping carrier options.

The first day I got the pc It was good everything was smooth it had great game performance and then a week my pc does not turn on and then when I fix it the day after my screen goes black as I am playing a game I would not recommend this as it happens about every time I launch a game and for this price makes it even more unworthy.

Don’t buy graphics card went out within 2 weeks they won’t refund the money after 15 days buy elsewhere let this company close its doors.

After picking it up at the store and brought it home, I found that the box is already open by someone and the box itself is at a bad condition. I called customer service and they told me and I have to bring the machine back to store for refund or replacement. This is a heavy machinery and they want a customer to bring this back when something wrong happened. Have being a long time best buy customer and I am thinking cutting them off

Geek squad is a waste of time. Telling me the problem without even checking the PC and blaming my internet speed. They are just making excuses. Telling me that the PC IS FINE, they did not even check the PC!!!!! WASTE OF TIME!

Right after the return period ended I had problems with this computer booting up. When entered re star, the computer just went dead now I have to waste my time going back to Best Buy to see how they intend to address it.

I would not recommend this "gaming computer" to anyone. Best buy should be be held responsible for advertising this desktop as its a "Gaming computer". I am highly upset and will never purchase another item from here. I feel for all the new computer gamers like me that spent so much on this crap just to be upset and have to find a way to upgrade. 700 down the toilet. thanks alot you have one less customer

Bought at Best Buy because they posted to be ready for pick up on saturday, went to store, full of excuses. will never buy again from Best Buy, Next time will only buy on Amazon they deliver as promise

Unboxed, hook it up, and powered it on...lights come on and nothing else. Would not boot! Tried few fixes found online and lights came on plus all the fans on...still not booting. Came back to it today and now it won't even power on...back to BB for this $2,000+ paperweight.

Bought this computer took it with me over seas just to find out the GPU is having issues and not connecting to the monitor. Horrible Christmas present for my son now.