Customer Ratings & Reviews

It was highly recommended by my daughter. I thought I would give it a try.

Best Buy always stands behind what they sell. Make sure you buy the protection. Everything you buy is covered.

Very smart and sleek appearance. Clean interface, and easy to use. I've experienced some speaker issues, like muddled sound when changing inputs. Power off and back on has resolved it both times, but just an honest review.

These are about the warranties ever. Customer service always willing to help you with your problems and if an item can’t be repaired they will replace it. I recommend always getting a warranty on anything hi- tech from Best Buy!

The protection plan is great but the repair they give it 4-6 weeks so be prepared to be without whatever your repair is. The update on the repair needs improvements I had to reach out often after 3 weeks. If they can fix those issues I would give 5 stars

I will never understand why people take a chance hoping that an expensive purchase will out live malfunctions or mishaps. This warranty not only covers my sons gaming pc completely but it gives me peace over the next three years.

It s very good service and my computer is still working good on 2 year now never slow or damage

THE AGENTS MOUNTED MY TV ALONG WITH ALL MY OTHER ACCESSORIES. GREAT JOB. VERY CLEAN AND PROFESSIONAL

Excellent, i havent had to use geek squad yet, if his PC messes up again i will call them

The Protection plan is a must have for anything. Geek squad was amazing looking for a solution for me after my dog hit a cup of water on my computer.

They have not yet had to use it on this particular product. But I have had it on other items, and they great fixing any problem that might come up with your product.

I haven’t had to use. Hopefully I won’t have to! But plans have paid out in past. Worth having. Security!

Very good computer protection. I only purchased for 1 year. I think it’s enough for what I need it for.

I have not used geek squad service yet however it is best to l have this if anything happens in next three years. Save money in the long run.

Have not had to use it yet . . . thank goodness. My computer is only two weeks old.

geek squad, is overrated, stand in line, forever. if they take the unit in for repair takes a week or more to get it back.

excellent customer service and answered questions and suggestions.

One of the best computers I've ever had. It does everything I want it to and more. Setup was a breeze. My games are so much more fun on this computer. The sound is amazing and the picture is awesome.

I got geek squad accidental damage protection for a gaming PC. A water spill ruined the gpu. Liars at the store told me they didn’t have to fix it because I didn’t have a plus membership; I had to read back the ADP agreement to them. They took six weeks to replace the gpu with several inconsistent excuses as to why. One of these excuses was that they were waiting on a replacement gpu from the manufacturer (cyber power pc), which was a lie (it came back to me with a second-hand HP Omen gpu). The replacement gpu runs obscenely hot. Geek squad ADP used to be the best warranty in the business. They’re dead to me now.

They checked out the Open Box PC for free already. But this is needed incase anything happens!