Customer Ratings & Reviews

Quick to respond and quick to do their job. Excellent service!

I buy alot of equipment for my business and family, and I always buy a 3 year accidental geek squad protection plan for all of it. There is good and bad. On one hand, I had a Microsoft Surface Pro that kept having issues, and it was replaced several times. On the last day of the 3 year term, I brought it in again but this time, they were not able to replace it with a like model. Therefore, they issued a gift card for the full amount I paid for it, and frankly, it almost did not seem fair. I went across the store, and spent it on a new computer and of course bought the 3 year protection. I had a Lenovo Mini PC, 18 months old, i9 technology, I loved it. Power went out, and after two weeks of waiting, they would not replace it, and got a gift card. I cannot get that unit again. If you do not have an appt, or you are even 10 minutes late, multiple times at multiple stores, they will turn you away. Twice when this happened, nobody was at the counter, and they literally told me that this may be true, but we have appts and if they show, they can't be helping somebody with another appt time or with no appt. I had to come back. When you do drop a unit off, there is no way to reach them, unless they call you. If you call back, I have never reached that person. Also, it could be a week or 4 weeks that you are in the dark. In general, the lion's share of this dept that I have experienced are not all that interested in your pain and have this sort of "you need us more than we need you" mentality.

I bought this 2-Year Accidental Geek Squad Protection plan for my Dell All-in-one desktop computer even though there is manufacturing warranty for one year but best buy try to offer you to buy for 2 years.

Good choice if you have a several devices. I bought it for my first time. I’ve been use for 4 devices. Is a good choice if you will use to different devices.

I know very few things when it comes to computer stuff I have used the geek squad many times and they always solve my problems They are always available 24/7 Work the yearly price to get great service

Everyone was so helpful finding the right pc for me!

Had a issue with a pre built pc I bought. Geek squad people were super helpful. Offered to swap the whole unit on the spot. One of the main reasons I shop at Best Buy is to add GSP to the purchase. Always buy geek squad.

I am happy to have this connected to my devices to protect all my electronics. If you should run into any problems or should an accident occur, their protection is there to get you back on track.

Have used Geek Squad several times. The agents are very professional and extremely capable. They are also very technical when they need to be.

Best Buy will always have my business. Thanks a lot Best Buy.

I’m glad that the geek squad has my back in case anything happens to my pc or my monitor lol

I would like to think i know my way around a desktop and i have already used this service several times. its fantastic.

Had an issue with the first computer we bought was a manufacturing defect they swiftly replaced our item

Having insurance is for peace of mind. Though so many times my purchase of the Geek Squad Service has been used... if you don't get it, plan to regret your decision down the line.

Man i didnt get to even Use them or my warranty but my services was great the got me right in the studio

Best Buy's GSP is great to have on higher ticket items. They cover almost everything without any question(s) asked (typically). I highly recommend this protection plan.

This was the Best thing i could have done including this service with my purchase

Geek Squad is amazing!! I would recommend that you get geeks white with any electrical problems that you have…

Haven't used it yet, just like the idea I have it for 3 years because I don't intend to have to replace this thing any time soon

I was so impressed with the quality of work, my appointment actually was moved up,worked out great. All is great. My technician work shoe covers,mask. Very covid protected