Customer Ratings & Reviews

I just have to say better safe than sorry. It’s always good to have this type of insurance even though you don’t use it.

One thing they didnt tell me upon purchase was that while it does *Cover* the computer, that almost all components would not be within a window where they would be serviced at the location. I just had a cracked glass screen, and instead of a simple swap where they send it (thing was shattered, literally. Not a repair but a replace) it would take 3-6 weeks to get back. Kicker? Id have to send my *Whole* pc in instead of the glass itself.

I like this because I can spill things or also I have a cat who likes to get into things and pulls on the wires at times and I have dropped my keyboard and mouse many times by accident.

Best Buy will always have my business. Thanks a lot Best Buy.

They fix or replace your stuff when it breaks! i dont have to call "dave" and hope he thinks its something he can "poke around and figure out" for ya...

We always buy the extended coverage. Had to use it on other items and it’s hassle free easy repair or replace

My first PC had a horrible breakdown, and this protection plan covered it, don't skip out on having protection on anything $1,000+

For the price, the coverage cannot be beat. Well worth the investment on a PC the price I purchased.

I struggled for weeks trying to open my school page, My husbands like use your geek Squad, I said I don't have time for that. well, it was up and running less than a minute.

We have bought several items at Best Buy. Anytime we have a question or a problem the Geek Squad is very helpful. They are always courteous and do not hesitate to help you with any issue I may have. Thanks GeeK Squad. Elaine

Bought this for my 8-year-old daughter. It is a great computer being all-in-one so no unnecessary wires to get knocked loose.

Geek squad is a great service protection plan to have I already recommended this service to others and I don't normally do that

I like the Geek insurance on certain purchases, especially on a computer. Computers are "funny" and something can go wrong. So for the price and peace of mind I purchased this and I'm glad I did.

I always purchase the Best Buy Geek Squad Protection. The first time you use it, if need, it pays for itself. It nice having peace of mind knowing that your product is protected beyond the manufacturer's warranty.

I always purchase the Best Buy Geek Squad Protection. The first time you use it, if need, it pays for itself. It nice having peace of mind knowing that your product is protected beyond the manufacturer's warranty.

I always purchase the Best Buy Geek Squad Protection. The first time you use it, if need, it pays for itself. It nice having peace of mind knowing that your product is protected beyond the manufacturer's warranty.

Regardless of what product I buy from BestBuy, I never walk out of the store without some kind of insurance if it is offered as I am quite accident prone and when dealing with new tech I do sometimes get worried about cracked screens or items not working after a year of use.

A must have for a gaming pc. Gives you peace of mind

This was the Best thing i could have done including this service with my purchase

I buy alot of equipment for my business and family, and I always buy a 3 year accidental geek squad protection plan for all of it. There is good and bad. On one hand, I had a Microsoft Surface Pro that kept having issues, and it was replaced several times. On the last day of the 3 year term, I brought it in again but this time, they were not able to replace it with a like model. Therefore, they issued a gift card for the full amount I paid for it, and frankly, it almost did not seem fair. I went across the store, and spent it on a new computer and of course bought the 3 year protection. I had a Lenovo Mini PC, 18 months old, i9 technology, I loved it. Power went out, and after two weeks of waiting, they would not replace it, and got a gift card. I cannot get that unit again. If you do not have an appt, or you are even 10 minutes late, multiple times at multiple stores, they will turn you away. Twice when this happened, nobody was at the counter, and they literally told me that this may be true, but we have appts and if they show, they can't be helping somebody with another appt time or with no appt. I had to come back. When you do drop a unit off, there is no way to reach them, unless they call you. If you call back, I have never reached that person. Also, it could be a week or 4 weeks that you are in the dark. In general, the lion's share of this dept that I have experienced are not all that interested in your pain and have this sort of "you need us more than we need you" mentality.