Customer Ratings & Reviews

Having this has been beneficial, they were there when i freaked out about something i thought was wrong, but turns out i just forget to do something. (Skipped a step at setup)

I spent quite a bit on my son's computer for Christmas. I don't usually buy the Geek Squad Protection plan, however decided to do so since this gift was spendy! THANK GOD I DID! The computer was a LEMON! I was able to replace the whole computer because the Geek Squad couldn't figure how to fix it.

These guys are life savers!! Plain and simple nothing can be said about these guys in a negative form... not only did the fix my computer in the spot but they were very professional and respectful. I would recommend these guys to anyone.. by the time I left there i wanted to bring the guy home to show my kids what respect was!!

Great service, I appreciate the attention given to all my questions and concerns. Highly recommend.

Insurance is needed with just about everything and this was optional to purchase. I did for a few more years. I feel confident they would be able to help me .

My new computer is wonderful and efficient for my business, it's been essential!

ALWAYS ALWAYS ALWAYS BUY THE PROTECTION PLANS AT BEST BUY!!!!! ESPECIALLY the accidental damage plans! It is a no brainer to pay a few extra dollars and protect your investment against defects, drops, spills and just plain old bad luck! And Best Buy makes it super easy!

Never ever buy anything without geek squad protection they are there all the time to help you out no matter what you need

I had this for the first year when I purchased my laptop. I did in fact used it multiple times due to continually noticing that my laptop was damaged both superficially and software wise unfortunately. After getting the abundant help needed and not noticing additional damages, I decided to discontinue services due to becoming expensive and quite unaffordable for me.

I love that Best Buy offers warranties for purchase. I prefer to buy from Best Buy because the ease of using their warranties is amazing! It’s easy, convenient and it’s reassuring to have a warranty just in case you need it.

You need this for those mishaps that happened The geek squad is very good at what they do and they've been friendly and they're very fast.

I feel I’m in good hands adding the Greek Squad to my purchase. I’m sure they will be able to help me with any issues. So far there are none.

This is a 1 yr warrenty, the Geek squad are professionals in what they do and will help you with everything in their power.

So far so good can not complain about the company.

Nice monitor, needed a simple replacement and this fits the bill. Great size and picture quality. Price was a good bargain as well.

I had a problem with setting up my printer to my computer and they walked me through how to set it up it they responded to very quickly.

I spilled coffee on my laptop. I was panicked when I was not able to get any kind of a response from it. You can only imagine my relief when I took the laptop to the Geek squad and they provided me with a new computer. As it was, I ended up with an all-in-one fantastic computer that I love.

Disappointed when my son’s gaming computer had a failure at just 3 months old ( just a single fan stopped working). I engaged with geek squad. Brought the device in, they said they had to ship it out. Tech said it all would be covered. After some hiccups between different service centers , I get a notification to call service center. Call back number didn’t work, so I called local store. They said repair would cost more than value of device? So we opted to ship us s new replacement one. Tech rep said this transaction ‘used up my accidental geek squad warranty, like an insurance deductible?’ He used the same sku number for replacement. We just got the computer yesterday, and the monitor receptor on the graphics card is different ( was dvi, now hdmi only). Soooooo,,, we’re still dead in the water. Gonna continue my battle via phone later today........

Recommend a protection for your computer regardless the additional cost

I need to repair my PC. Glad I got this protection plan. I walked into my local BestBuy, talked to one of the Geek Squad associates, and they helped me and sent my PC to repair. I ended up replacing my PC, and Geek Squad staff promptly provided me with the store credits.