Customer Ratings & Reviews

When I bought my cpu I only got the tower and keyboard combo. Just my luck, when I connected it all together my monitor would not display the picture. Of course by that time Best Buy had already shut down for the night. So I chatted with an agent from The Squad for any assistance they could offer. It was definitely the easiest and most satisfying call I've had. Thank You!!

The employees at The geek squad were a professional, helpful and friendly. They resolved my problem. However I was not told that there was a fee. Because of the lack of a complete explanation at the time of purchase I canceled my geek squad account. I was not told that there would be a fee.

I love having the peace of mind knowing that my purchases are protected. Electronics and appliances used to last a person decades if proper care and maintenance were provided. That’s not the reality anymore especially as fast as our tech advances. Buying an expensive electronic is much easier knowing that you have support for 3 years

HIGHLY RECOMMENDED, and worth the cost when purchasing big items! One of the items I bought stopped working. But in tandem with my Best Buy membership, and the geek squad, I was able to return the item with absolutely no issue after the normal return period. As always: read your paperwork before signing to be sure you understand how it works. Well worth the money. Sure saved me some headaches and heartaches! THANK YOU Best Buy!

Love Best buy their warranty is the best ,never issues only once damaged my sons computer gaming but they resolved ,so I will never buy anything other stores Best Buy is my store for everything

i will always tell everyone to get the protection plan. i ended up having a problem with a gaming pc that i got and thank god i had the protection because about 2 weeks in it started to have a LOT of problems and when i ended up taking it in they spoke with me about all my options and ended up returning it for a full refund then my sales rep who helped me the first time along with his boss along with another employee until they found a replacement.

Geek Squad there in the store is the best service you could get. They were very knowledgeable in updating all my apps.

Great to have. Stuff happens....good to know you got a backup plan

All in one. Fast computer, the screen is awesome. So far so good

Haven’t used yet but have in the past. Had good luck then.

Love it. Nice to know my computers covered.great price.

WhatEVER you do, DO NOT buy a computer without this protection. If you cant afford this AND Total Tech support, regretfully, you can't afford a computer. Factor this in your computer budget when buying a computer. Unless you are a Tech guru, DO NOT neglect to get the total tech support AND the extended warranty they offer here. You will likely end up with a larger bill trying to get your computer tuned-up/fixed without it.

Geek squad service made me feel safer. You can drop things just getting them out of the box. I do warranty and repair addons when buying tech stuff that cost over $300 dollars. And being able to ask questions and know there is a chance for a repair or upgrade that is warrantied is important. With being in a hurry people make mistakes. All the connection points/plugs can break even when being careful. With a support service that can fix your dumb mistakes means you can keep going.

Great assistance when I needed it the most, as a college student a laptob/computer is essential. Therefore, the assistance I got from them saved my behind from falling behind from my courses, thank you all so much for what you do, thank you!

I'm glad to know that the Geek Squad is there, if I need them

The Geek Squad associate explained how my desktop PC works. He was very knowledgeable.

I love the geek squad! I’ve heard great things about them and had to purchase myself!

Great warranty product from Bestbuy, never had an issue when I had to use the coverage, worth every penny.

They go to day did a good job And it didn't find nothing wrong What else you need laugh out loud minimum 50 words okay I don't know how you going to get 50 words when it just come up to check my washer and dryer Thank you

Everthing works fine now.. had a few problems with it just turning off. Also, my version of this pc came damaged. As you can see in the pictures!