Customer Ratings & Reviews

I would not be able to use my electronics if Geek Squad did not exist. Whenever something goes wrong, I know help is just a phone call away. Most times an agent can help with the problen right on the phone right away. When I have to take it into the store, I know it will be fixed right.

This protection plan has saved us a lot of money on several different purchases. I feel that the money is particularly well spent on computer purchases as it has saved us thousands. The geek squad is always very helpful. I don’t usually buy protection plans, but I do at Best Buy!

In the store I was offered the Geek Squad insurance or protection plan. I hope I don't have to use it because the equipment is great. But in case of having them I just have to take the equipment and they fix it or give it another one. I hope so.

Best Buy always stands behind what they sell. Make sure you buy the protection. Everything you buy is covered.

I'm glad I have the option to have the assurance that if my product breaks, I can get it fixed for free

What a relief to have the Geek Squad set up our new computer! In one hours time, he had us up and running. It would have taken me all day and caused major stress.

Grate service they offer I really recommend it. You never know when it’ll come in hand.

I dropped my computer and the screen cracked and half of it went black luckily i had protection on it and they sent it to get fixed no problem

I always get Geek Squad protection since it covers everything that a computer could need. highly recommend.

It was highly recommended by my daughter. I thought I would give it a try.

Thank the Lord I had accidental geek squad protection. My computer was unable to be fixed but I did get my full payment back for the purchase subtracting the geek squad amount. This allowed me to replace my computer quickly and easily.

Geek Squad service will always help you sleep better at night. Rest content knowing that the Geek Squad will be there if/when you need them. They are problem solvers, solution makers, and often saviors of a not-so-good going day. I would always recommend having this protection.

One thing they didnt tell me upon purchase was that while it does *Cover* the computer, that almost all components would not be within a window where they would be serviced at the location. I just had a cracked glass screen, and instead of a simple swap where they send it (thing was shattered, literally. Not a repair but a replace) it would take 3-6 weeks to get back. Kicker? Id have to send my *Whole* pc in instead of the glass itself.

I have yet to use the geek squad but I’ve heard of good things

Just in case of an accident I have my stuff protected for 1-Year so I have my stuff protected just in case of accidents.

excellent customer service and answered questions and suggestions.

Our order arrived today, the box seemed previously opened… As soon as we got home, we installed the PC, got no image…. Googled the same PC and to my surprise this is a common issue. Not happy with the product, I went o. The chat with geek squad, it was useless, called geek squad, they were a lot more helpful, still no signal. Returning this tomorrow afternoon.

I purchased this plan for my laptop computer. So far I haven't had to use it for this item. I have had the plan before for a desktop computer and had to bring it in for service. They fixed my issue in a timely manner and were very good about explaining the details of the work they performed.

Helps if we have difficulties in the first 2 years. Worth the cost.

I would Say this is a must if you're going to purchase any electronics because geek squad is awesome they work on my laptop before so I would recommend this