Customer Ratings & Reviews

great service! amazing and people and customer service!!!

great service! amazing and people and customer service!!!

BestBuy accidental protection covers your purchase from that expected moment where the item stop working or damage from an accident. I would recommend this insurance. Save a lot of money when the expected happens

It was great to bundle with my product in case anything does happen to my product

Got this 2 yrs protection plan! No regrets would be bad not to have it

Have used Geek Squad several times. The agents are very professional and extremely capable. They are also very technical when they need to be.

Nice pc good with great service from Best Buy I recommend buying a pc from here

My mom uses it all the time so I have it for my new computer I bought through Best Buy.

Haven't used it yet, just like the idea I have it for 3 years because I don't intend to have to replace this thing any time soon

I have been buying these plans since 1997. Have only had to use them a handful of times and everytime it saved me hundreds of dollars upfront and i never had the stress of not knowing how to replace things or stop working because I didn't have a PC or laptop etc.

I started buying these for everything. I don't need my stuff breaking, or me breaking my stuff (it happens). So far geek squad has always been able to fix my issues, and its been always free so far

Haven’t used the geek squad yet but grateful to have them.

I had a tv break down on me in 6 months and i didn't put insurance on it now I'm out of a 600 dollars and i have too buy a new tv always insure your product u never know

Well worth the money spent to ensure my computer was covered for any problems over the course of those 3 years

If you need to buy anything from Best Buy you have to get the geek squad insurance.

Absolutely down right a scam. They only offer one type of insurance when buying from them and it doesn’t even cover most of what could go wrong. Very displeased with being turned away at the counter with the reason being they didn’t cover the issue under my current plan yet they didn’t check to see what was causing the issue, run a diagnostics check, or even go further then plugging it up and saying oh well it’s x issue can’t help I could charge you to try and fix it but we can not promise this will resolve the issue nor will we check to see if it did resolve the issue. Didn’t care enough to help someone resolve this issue or even make sure they knew that it wasn’t covered under their protection plan. MAKE sure you know what plan your buying. DO NOT count on them to even try helping after you walk away with your product. Please be careful with this they will take your money and not think twice

I use to work for best buy at the customer service area right next to geek squad. With my history of doing returns and knowing what they do I already know the worth.

I bought a 3 yr plan for my new desktop in Oct 2019. In spring of 2021 the machine wouldn't startup. I took the machine in and the plan replaced the motherboard. The squad staff got it done for me. Especially since the machine was only a year and half old. The only problem is that they don't pack the machine to go home. They just hand you the machine with no warning that you need to bring your own crating. The repair fixed the problem but it also took six weeks to complete. My last computer it was quicker to send back and forth to HP. That old computer took 10 days this took six weeks.

Absolutely love it great starter computer simple to set up and use

Very happy with this 3 year warranty as it was explained to me well worth the cost