Customer Ratings & Reviews

I have a several year old tablet Samsung Galaxy SM-T800 that need a new battery. It was purchased at Best Buy. For that, I called the 800 number for the Geek Squad and explained what I needed. They told me that Best Buy did not carry the required replacement battery but I could get it online, somewhere else, and guided me to the website to buy it. They told me that I should buy it and take it to my local store in Reno for the replacement, free of charge under the Totaltech support. They scheduled me for that on 6/6/2023 at 10:20am. Since then, and for several days, I have been receiving remainders of the appointment, that I confirmed. I got to the Reno store at the indicated time, and to my surprise, I was told that they could not do the repair, and to go somewhere else. I am reading at the Best Buy website that they are a "Samsung authorized service center" and offer to repair computers and tablets. Because of the refusal, I went to a local computer store and they charged me $86 for the battery replacement. On discussing the issue with my neighbors, they saw the Geek refusal as unwarranted and suggested I should contact a higher level person in the system. Of interest, after my failed appointment, I received a text message from Best Buy indicating that I had missed the appointment.

amazing product, great for the holidays! thanks!!!

Great customer service, they are there whenever i need them.

They installed software and ensured my computer was performing properly. The staff was friendly and professional.

Just plug it in and away it went. Have never had an easier way of using it. Just plug it in and away it goes.

Some times you need peace of mind .You know you can call the geeks to help me out. when your taring hair out.

Haven't needed to call yet for a problem. But nice to know that it is available.

Maintenance contract. Highly recommend for electronics.

Without the Geek Squad. If be lost and broke. Thanx yall.

Anytime I have an issue with any of my devices, Geek Squad fixes it

Havent had to use it yet but good to know I am covered in case I do.

We always purchase the Geek Squad protection for any computer purchase. It's worth it's money and then some.

Always on time, keeping updated you, very high experience and great jobs

Always on time, keeping updated you, very high experience and great jobs

Easy to use, east to connect to- what you need to have for any big ticket item

Very easy to use and works just great! Well worth the money spent!

Setting up work station for new student starting remote access to college

Further peace of mind if anything goes wrong...thank you!!

I love my keyboard, best purchase ever thank you !!

Great service woth a great proce and excellent customer service