Customer Ratings & Reviews

I refused getting this service before, because I thought it would be pointless. On one of my last buys I decided to get it on a whim and it saved my life, super easy to return an item that is not working correctly, I was able to swap it for a different item that I actually like. I would recommend this protecting service for any big or small purchase.

Definitely worth having along the way because you never know what might happen!

I have not needed to test this to date - but they keep asking for a review. I have no reason not to believe this product is good. I am enjoying the peace of mind that I get from having it, so that is worth something.

My son purchased Geek squad for his computer. They were extremely helpful and explained everything to him

Geek Squad is my hero! I can tap on there i-con & log them into my computer & they have the problems fixed within an hour usually. They clean up all the viruses & junk I no longer need & I don't even have to ask them. I just can't say enough good about Geek Squad. I would not be able to have a computer if not for them helping me & showing me what/how to use certain parts.

Always a great help when I have tech problems! Easy service and always fast.

My 13 year old saved his money to buy this on his own. He easily set it up in about 20 minutes and has been using it non stop since. He loves the lighted fans and that it works faster and smoother than his old gaming PC that he had for a few years from his brother. We are never disappointed with Best Buy!

The Geek Squad has always been my saving grace. They are knowledgeable.

Bestbuy provides excellent service. Knowledgeable and friendly staff. Patient and willng to listen and then explain.

Best Buy is the best store to buy electronics I recommend 100%

Good value for the price. Have not used it yet but geek squad has always been easy to work with

The Geek Squad is the best they helped me find what i was looking for.

This is a reliable service and comes in handy when their is tech issues.

Glad I purchased this plan as my laptop battery was not holding a charge so I brought it into the store between Christmas and New Years and it was sent off to have the battery replaced. A week later it was back in business. Glad I had the protection plan as the battery was internal and needed to be serviced by the factory. I have always had good luck with the Best Buy protection plans!

Customer service is at superb care and understanding

offered refund/ replacement of my computer when it stopped working

The product was so well made. I haven’t yet used the geek squad, but good to have it then not have it.

I've had Geek Squad protection many times before and I will continue to buy it for all my major purchases. Definitely worth the money, especially for your peace of mind.

They were helpful when I asked them about my issues with my previous PC. A bit expensive but they get the job done in an efficient manner. But hey it's Washington State. Everything is expensive here if you want good quality service! I purchased their one year support. So far so great!

I highly recommend getting Geek Squad protection with any computer purchase, they're great to work with, and you don't have to seek out a computer specialist, and hope they know what they're doing.